Technical Architect

Role Description

As a Technical Architect at Dropbox, you will help enterprise customers translate business goals and complex technical requirements into practical solution architectures. You will work with customers and internal teams to design how Dropbox fits into their existing systems, validate critical assumptions, and guide implementation and adoption.

You will lead architecture discussions spanning workflows, integrations, identity and access, data movement, and operational readiness. You will explain design choices and tradeoffs, identify technical risks early, and produce clear guidance that implementation teams can act on. You will also turn lessons from customer engagements into reusable patterns and actionable feedback for Product and Engineering.

Responsibilities

• Lead technical discovery with customer business and IT stakeholders to establish requirements, constraints, dependencies, and measurable success criteria.
• Design and document solution architectures, including system boundaries, integration and data flows, identity and permission models, and operational requirements.
• Evaluate design options and explain tradeoffs in reliability, security, performance, implementation effort, and ongoing cost.
• Validate high-risk assumptions through focused prototypes, integration tests, or technical evaluations with explicit acceptance criteria.
• Guide implementation and migration planning, defining sequencing, owners, testing, cutover, rollback, and handoff to delivery and support teams.
• Partner with Customer Success, Support, Sales, Product, and Engineering to resolve technical blockers and connect architecture decisions to customer outcomes.
• Create reusable reference architectures, implementation guidance, and enablement materials; mentor colleagues and communicate recurring product gaps.

Requirements

• Customer-facing technical experience: At least 3 years in technical architecture, solutions architecture, implementation consulting, or a similar role, leading discovery, solution design, demonstrations, and technical validation for enterprise SaaS customers.
• AI experience: Experience using AI tools for technical analysis, solution design, or prototyping, including validating outputs, protecting customer data, and assessing limitations.
• Integration expertise: Experience designing and troubleshooting API integrations, authentication, data flows, and failure handling.
• Identity and access: Understanding of IAM and Zero Trust principles, including SSO, SAML, OAuth/OIDC, SCIM, MFA, RBAC, conditional access, and how permissions and sharing affect data exposure.
• Implementation and migration: Experience planning implementations or migrations and coordinating dependencies, technical risks, and handoffs across teams.
• Technical communication: Ability to write clear technical documentation, lead workshops, and explain design decisions to technical and business audiences.

Preferred Qualifications

Expertise in at least one of the following areas:

• CASB/SSE/DLP platforms: Experience with enterprise security platforms such as Netskope, Palo Alto Networks, Zscaler, Microsoft Defender for Cloud Apps, Forcepoint, Broadcom/Symantec DLP, or similar technologies.

• Identity and access management: Experience with platforms such as Microsoft Entra ID, Okta, or Ping Identity, including managing identities, permissions, and groups and applying least-privilege access principles to SaaS applications.

• Security ecosystems and integrations: Experience with SIEM/SOAR platforms, APIs, OAuth, event and audit logs, or security integrations, including an understanding of how SaaS and data security solutions fit into a customer’s broader security architecture.

• Security and compliance frameworks: Experience applying frameworks or regulatory requirements such as NIST CSF, CIS Controls, ISO 27001, SOC 2, HIPAA, GDPR, or PCI DSS to address enterprise customer needs.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Customer Experience and Success (CXS) Team shapes how more than 700 million users and 575k teams worldwide interact with our products. We turn insights into actions, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience and ensure our customers achieve their desired outcomes with our products, leading to increased customer lifetime value, retention, and growth. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience and Success team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

Virtual First isn't just a policy

Committed to your growth

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