Technical Business Analyst

About KVY TECH

KVY TECH is a software engineering firm based in Ho Chi Minh City, with a presence in Singapore. Since 2018 we have planned, built and run business-critical systems for clients in Singapore, Malaysia, the UAE and beyond: payment and wallet platforms, security command centres and connected devices, commerce and marketplace operations, and AI in production.

We build and run, not hand off. The requirements you write here become systems our clients rely on for years.

What this role is really about

You turn a finalized product requirements document (PRD) into a build plan the engineering team can execute, then run the project day to day until it is live and handed over to run.

You sit between the Delivery Manager (DM), who owns the client relationship and commercial scope, and the engineers who build the product. [The DM or PM writes the PRD with the client, and you join discovery to ask questions early.] Once scope is locked, you take over: break it into modules, review every feature for gaps and edge cases, run the project board, and keep the DM informed. [You will usually run one or two projects at a time.]

What you will do

1. Requirements analysis and breakdown

• Break the finalized PRD and scope into modules, epics and features.
• Review every feature for gaps, contradictions, missing edge cases and unclear business rules before development starts.
• Write user stories with acceptance criteria that engineers can build from and QA can test against.
• Map dependencies between modules and flag anything that affects sequencing or estimates.
• Be the first point of contact when engineers ask how a feature should behave.
• Take scope questions to the DM with a short summary of the issue, the options and their impact on time and effort.

2. Project management and delivery

• Own the project board in [ClickUp]: structure, workflow statuses and hygiene.
• Write, prioritize and assign tickets.
• Plan sprints or milestones with the Tech Lead and track progress against them.
• Catch blockers, delays and risks early and drive them to resolution.
• Send the DM a weekly status report covering progress, risks and decisions.
• Keep requirement documents, the decision log and change requests current, including changes after launch.

3. Team coordination

• Run the meetings the project needs: kickoffs, feature walkthroughs, stand-ups, sprint reviews and clarification sessions.
• Connect the right people when an issue crosses teams: backend and frontend, engineering and QA, our team and the client's.
• Make sure every decision reached in a meeting is written down and reflected on the board.

4. Research and problem solving

• Learn the business domain and the third-party services each project depends on, such as payment providers, accounting and ERP systems, and device platforms.
• When a requirement is unclear, research how others solve it before raising it.
• Support acceptance testing [with the client] by checking delivered features against their acceptance criteria before sign-off.
• What you bring

Experience

• 2–4 years as a business analyst, project coordinator or project manager on software projects.
• Hands-on experience running a project board: writing tickets, assigning work and tracking delivery.
• Experience working directly with engineering teams in Scrum or Kanban.
• A degree in IT, Computer Science, Business Information Systems or a related field, or equivalent experience.

Skills

• Critical reading: you can read a PRD and find what is missing, inconsistent or risky.
• Requirement writing: clear user stories, acceptance criteria and simple flow diagrams.
• Technical literacy: comfortable discussing APIs, databases, integrations and system flows with engineers. You don't need to code.
• Communication: clear, structured writing and speaking in English and Vietnamese. [Tickets, documents and client sessions are in English.]
• Tools: at least one project tool (ClickUp, Jira, Trello or GitHub Projects) and one diagramming tool (Figma, Miro or draw.io).
• AI tools: you already use AI tools to speed up research, analysis and documentation, and you check what they produce.

Why KVY TECH

• Hybrid working environment (Remote/Onsite)
• Competitive compensation
• Laptop and equipment available on request
• 15 days off annually
• Birthday off with a company gift
• Continuing education budget so you can keep learning outside of your day-to-day job
• Work with an exciting and growing company with lots of interesting problems on both the business and technical side