Technical Operations Manager

Technical Operations Manager

Sydney | Hybrid working

Permanent

We’re partnering with a purpose-led organisation looking for an Cloud Manager to take technical ownership of its Azure environment. This is an opportunity to bring your expertise to a company whose work makes a positive difference.

We’re looking for a hands-on Azure subject matter expert - someone who understands how a cloud environment fits together, from networking and identity through to security, governance and infrastructure.

Key responsibilities

• Provide technical leadership across Azure, Microsoft 365 and the wider SaaS environment.
• Assess the existing environment against well-architected principles, identifying risks, gaps and opportunities for improvement.
• Prioritise improvements across security, reliability, operational effectiveness and cost without disrupting business-as-usual services.
• Guide operational workstreams, resolve complex issues and address recurring problems.
• Mentor a team of six, strengthening technical foundations and building confidence in less experienced team members.
• Improve L1/L2 support capability through clear processes, documentation, knowledge sharing and escalation pathways.
• Partner with business stakeholders to understand technology needs and translate them into practical roadmap priorities.
• Lead delivery of technology improvements, balancing operational demands with longer-term objectives.
• Strengthen governance through appropriate policies, procedures, standards and controlled change.
• Monitor cloud consumption and costs, presenting clear recommendations and business impacts to senior leadership.

About you

You bring experience leading cloud or technology operations, alongside the technical depth to assess an environment and explain the reasoning behind your recommendations.

You’ll have:

• Strong Azure experience and a sound understanding of cloud architecture, identity and access, security, networking, monitoring, resilience and cost management.
• Experience supporting and improving Microsoft 365 and SaaS environments.
• Demonstrated success reducing reactive operational work and delivering planned improvements.
• Experience providing technical leadership, mentoring colleagues and developing support capability.
• The ability to investigate issues systematically, identify root causes and prioritise actions according to risk and business impact.
• Strong stakeholder engagement skills, including the ability to explain technical decisions and financial implications to non-technical audiences.
• Experience working within a governed environment, with confidence developing and applying policies, processes and procedures.
• A practical approach to balancing service continuity with change and roadmap delivery.