Technical Project Manager (Client-Facing)

Introduction

At CodeX Gate, we build secure, scalable, AI-driven web platforms for clients across the region. We're looking for an experienced, remote Technical Project Manager based in Jakarta, Indonesia, to be the main link between our clients and our development team. You will own client relationships from kickoff to delivery: running meetings and presentations, understanding what clients really need, and turning that into clear, actionable requirements for our engineers. You don't need to write code, but you should be comfortable talking about software, understand how web platforms and integrations work, and be able to explain technical topics in plain language. If you're a confident communicator who is fluent in Bahasa Indonesia, communicates well in English, and enjoys keeping clients happy and projects on track, we'd love to hear from you.

Responsibilities

• Act as the main point of contact for assigned clients, building strong, trusted relationships.
• Lead client meetings, workshops, demos, and presentations, both online and in person when needed.
• Gather and clarify client requirements, then translate them into clear briefs, user stories, and acceptance criteria for the development team.
• Relay technical updates, constraints, and trade-offs back to clients in simple, non-technical language.
• Plan projects end to end: scope, timelines, milestones, priorities, and deliverables.
• Run regular progress check-ins with the development team and keep project boards and documentation up to date.
• Manage scope and change requests, keep expectations realistic, and handle difficult conversations professionally.
• Spot risks, blockers, and delays early and escalate them with clear options.
• Prepare status reports, meeting notes, proposals, and presentation decks.
• Coordinate user acceptance testing (UAT), launches, and handovers with clients.
• Support pre-sales by joining client calls, helping scope new projects, and contributing to proposals when needed.
• Continuously improve how we communicate, plan, and deliver projects.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, Communications, or a related field (or equivalent practical experience).
• At least 3 years of experience as a Project Manager, Technical Project Manager, IT Project Manager, Account Manager, or a similar client-facing role, ideally in software, IT, or a digital agency.
• Excellent verbal communication and presentation skills; confident leading meetings and presenting to clients and management.
• Strong technical communication: able to understand how web and software projects work (e.g., websites, dashboards, APIs, integrations) and explain technical issues clearly to non-technical people.
• Proven ability to turn client needs into clear written requirements for developers.
• Solid organisation and time management; able to manage several projects and clients at once.
• Experience with project management tools (e.g., Jira, Trello, ClickUp, Asana, or similar).
• Familiarity with Agile or Scrum ways of working.
• Fluent in Bahasa Indonesia (spoken and written).
• Good working English (spoken and written), enough to communicate clearly with clients and the team.
• Based in Jakarta, Indonesia.
• Willing to work Malaysian business hours (9:00 AM – 6:00 PM GMT+8, which is 8:00 AM – 5:00 PM Jakarta time).
• Able to work remotely and independently, with a reliable internet connection and a suitable home work setup.
• Calm, proactive, and solution-oriented, with a strong sense of ownership.

Nice-to-Have

• Project management certification (e.g., PMP, CAPM, Scrum Master/PSM, or similar).
• Experience in client servicing or account management at a software house or digital agency.
• Basic understanding of AI-driven products, automation, or SaaS platforms.
• Experience writing proposals, quotations, or project documentation.
• Prior experience working in a remote team.

Work Arrangement

Salary: IDR 15,000,000–20,000,000/month

Experience: 3+ years

Fully Remote: Jakarta, Indonesia

Monday–Friday, 8:00 AM–5:00 PM WIB