Technical Project Manager II

Technical Project Manager II - Remote

As a Technical Project Manager II, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment, you'll be project managing, problem-solving, and building close relationships with customers across many industries.

As a Technical Project Manager II, you will be responsible for:

• Advocating best practice for the customer and internal teams during product design, development and implementation
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

To be successful in this role you will:

• 5 years of relevant experience and a Bachelor’s Degree in Computer Science, or related field or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry
• Show some experience of managing and delivering technical customer projects successfully
• Show understanding of working with network technologies, web performance or media related technologies, methodologies and/or architectures
• Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels

Mandatory Skills from the Hiring Manager:

• Atleast 3-5 years of hands on experience
• PMP is nice to have. CISSP certifications. 50% technical and 50% functional.
• Excellent communications, English and Vietnamese
• DNS, HTTP and understanding of web applications, firewalls.
• Need someone to come from a service based / consulting companies.