Technical Service Engineer Charging Solutions NL

Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future. What does it mean to work at Smappee? At Smappee, we take ownership, collaborate openly, and communicate transparently. We stand behind our commitments and aren’t afraid to experiment, challenge ideas, and grow through change. Position We are looking for an experienced and hands-on Lead Technical Service Engineer to support the growth of Smappee’s EV charging business in the Netherlands, with a strong focus on DC fast charging infrastructure. In this role, you act as the technical reference point for installers, service partners, and strategic customers, ensuring reliable commissioning, troubleshooting, and operational excellence of our charging solutions. Responsibilities Act as the sole technical expert for DC and AC charging infrastructure projects in the Netherlands. Support commissioning, troubleshooting, and technical interventions for complex charging installations. Diagnose and resolve issues related to charging hardware (AC and DC), connectivity, backend communication, and energy systems. Coordinate technical escalations with HQ Engineering and Product teams. Support installers and service partners during complex technical cases and interventions. Drive root-cause analysis and contribute to structural improvements in service quality and operational processes. Support warranty handling, spare parts coordination, technical training, and knowledge sharing. Deliver technical training to partners and installers.