Technical Solutions Junior SW Engineer

#whoweare LAS Solutions SA was founded in December 2008 and has constantly been developing and growing both within and outside Greece ever since. We are a specialized provider of airport & logistics systems and services while holding a professional expertise in advanced automation and control technology. LAS Solutions S.A. is a member of the group of companies of the Austrian company KNAPP AG, a leader in planning and implementation of complex systems in the area of automated logistics, with more than 7500 employees all over the world. Due to its expansion, LAS SOLUTIONS is seeking to recruit a highly motivated and talented Technical Solutions Junior Software Engineer that will serve as a vital link between clients and the development team. This role involves managing incoming technical issues, ensuring they are properly documented, and either resolving them directly or assigning them to the appropriate developers. #yourmission · Acting as the first technical point of contact for customer-reported issues · Analysing, triaging, and documenting issues in a clear and structured manner · Creating and managing tickets in the issue tracking system · Assigning tickets to relevant developers when escalation is required · Implementing small code changes and fixes when within scope · Verifying and deploying programs and systems · Troubleshooting, debugging, and upgrading existing software · Gathering and evaluating user feedback to enhance product quality · Recommending and implementing improvements based on customer insights · Creating and maintaining technical documentation for reference and reporting For further information concerning our company please visit our web site: www.knapp.com or www.lass.gr