Technical Specialist Outside Property

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Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$81,500.00 - $134,500.00

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LOCATION REQUIREMENT: This field position services Insureds/Agents in the Maryland area. The selected candidate must reside in or around the assigned territories.
*You will be issued a company vehicle for this position.*

As a Technical Specialist, Outside Property, you are responsible for handling complex, high exposure and higher severity 1st party property claims in a timely and accurate manner which includes performing in-person inspections at customers' residences and properties to accurately assess damages. In this technical role, you will leverage your skillset in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, and fair resolution of claims across complex personal and business insurance claims. You will foster positive, professional relationships with customers and stakeholders especially with claims that may span months or years to resolve. Provide guidance and mentorship to Claim Reps and Associate Claim Reps sharing knowledge and best practices to foster their development. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. This position services a territory in <add location> areas of <add state(s)>. You must either reside in or be willing to relocate at your own expense to assigned territory.

What Will You Do?

• Independently manage, investigate, and document highly complex 1st party property claims with minimal oversight. Will fully manage personal insurance and business insurance claims.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for property damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, representatives, third-party vendors, and internal stakeholders.
• Actively negotiate with multiple constituents, i.e., contractors or insured’s representatives and conveys claim settlements within authority.
• Maintain accurate records of claim activity in claim management systems. May train Claim Professionals on claim systems.
• Leverage advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Four years of property claim experience in both personal and business insurance lines.
• Active adjuster license, where applicable.
• Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills and commitment to providing a positive experience for customers; ability to manage difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Proven conflict resolution and negotiation skills; ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling. Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED required.
• Three years of property or comparable claim related experience.
• Valid driver's license.

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