Technical Support Coordinator

PART-TIME TECHNICAL IMPLEMENTATION SUPPORT COORDINATOR, HR SYSTEMS.

This position is client-facing. There are multiple client meetings during working

hours, and being available on camera for them is required. Someone who can only work

outside Houston business hours, or who cannot join on video, does not fit the role,

however strong the technical work is.

WHAT THIS ROLE IS NOT

- Not a software developer. No custom application is being built

- Not the independent test authority

- Not an HR advisor

Configure an existing cloud HR platform and build the data flows that keep it

synchronised with the County's system of record, an applicant tracking system,

and a downstream learning system.

Term: 3 to 6 months, extension likely through project completion

Hours: Part-time, 20 to 30 a week, flexible within Houston business hours

Location: Remote

Reports to: Implementation Project Manager

On camera: Required, for client meetings during working hours

PLATFORM KNOWLEDGE IS NOT REQUIRED AND WILL BE TAUGHT

No HR software experience is required, and no experience with any particular HR

platform. The HR process decisions come from the project team. What you bring is

SQL, integration work, and a record of configuring systems you did not simply use.

TWO SCREENS THAT MATTER MORE THAN PLATFORM EXPERIENCE

Effective dating. Has worked with records carrying valid-from and valid-to dates,

and knows why you insert a row rather than update one.

Entity distinction. Can explain why a record about a role and a record about a

person cannot share a primary key.

A promotion closes the old row and opens a new one. Update the grade in place and

every report run against last quarter silently changes its answer. The person and

the position are two different things wearing two different keys.

WHAT YOU WILL DO

Platform configuration

- Configure modules, forms, custom fields, approval workflows, role based

permissions, and notifications

- Connect modules so a record entered once carries forward instead of being re-keyed

- Remediate existing form and workflow configurations already in flight

- Track configuration changes so any of them can be explained or reversed

Data reconciliation

- Write SQL against a Snowflake warehouse to extract, stage, and compare records

across systems

- Build and run a recurring difference report, and work the exception output

- Design the record matching logic where two systems use different unique identifiers

- Normalize reference lists and organizational unit values

- Build the scheduled refresh and the validation that runs before anything lands

Integration

- Build or configure connections to an applicant tracking system and a learning system

- Work through REST API, scheduled file transfer, or flat-file handoff depending on

what each system exposes

- Instrument every flow so a failed load is visible rather than silent

Documentation

- Administrator runbooks, configuration inventory, integration specs, field mapping

documents, failure recovery steps

- Hand the configuration knowledge to an internal resource before rolloff

REQUIRED

- 3 or more years configuring cloud SaaS platforms where you built the workflows and

permission models, not just used them

- Strong SQL. Joins, window functions, deduplication, reconciliation queries.

Snowflake preferred

- Scripting for data transformation and validation. Python or equivalent

- REST API integration. Authentication, pagination, error handling, retries

- Record matching across two systems with mismatched identifiers, and can describe

how they handled collisions and orphans

- Advanced Excel or Sheets for exception triage

- Writes clear technical documentation

- Available on camera for multiple client meetings throughout the working hours.

This is a client facing role. Video attendance is required, not optional

- No HR software experience required. No experience with any specific HR platform

required

PREFERRED

- Any mid-market HRIS or ERP configuration background

- Experience reading data out of a large legacy enterprise system

- Power BI or a semantic model feeding a BI tool

- Public sector or regulated environment with formal change approval

FIT FOR PART TIME

This role suits someone running one or two engagements, not someone wanting a path

to full time. Availability must be predictable week to week, with attendance at a

weekly delivery meeting fixed on the calendar.