Technical Support Engineer

Job Title: Technical Support Engineer

Working Model: Full-time / Hybrid

Location: Romania

Company Overview

Fox ESS was established in 2019 and, through its world-leading team of engineers and technicians, is leading the way in power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development.

We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our Technical team in Romania. This role plays a critical part in ensuring our customers receive excellent technical support for our renewable energy solutions.

Key Responsibilities

• Provide technical support to customers via phone, email, chat, or on-site visits when necessary.
• Diagnose and troubleshoot hardware and software issues related to our products, including solar inverters and energy storage systems.
• Coordinate with internal technical and engineering teams to resolve complex technical problems.
• Prepare and maintain technical documentation, FAQs, troubleshooting guides, and support materials for the Romanian market.
• Maintain a high level of customer satisfaction through professional communication and effective problem-solving.
• Collect and report recurring technical issues and customer feedback to the product and R&D teams to support product improvements.
• Assist with product installation, commissioning, and troubleshooting when required.

Requirements

1. Fluent in Romanian and English, both written and spoken.
2. At least 2 years of experience in technical support, electrical engineering, electronics, renewable energy, or a related field.
3. Basic understanding of electrical systems, electronics, or power equipment. Experience with solar inverters or energy storage systems is an advantage.
4. Valid driving license and willingness to travel locally for customer visits when required.
5. Strong problem-solving skills and a customer-oriented mindset.
6. Good communication skills and the ability to work independently as well as collaboratively within an international team.

What We Offer

• The opportunity to join a fast-growing global renewable energy brand.
• Hybrid working flexibility and a collaborative team culture.
• Opportunities for professional development and career growth.
• Comprehensive technical training and onboarding.
• The opportunity to develop expertise in the rapidly growing renewable energy and energy storage industry.

How to Apply

If you are passionate about clean energy and enjoy solving technical challenges, we would love to hear from you!

Please send your CV to: tia.zhang@fox-ess.com