Technical Support Engineer — Microsoft 365 / Intune / Azure (24/7 Remote)

Required Skills2+ years of IT support experience

Experience supporting Microsoft 365 users

Familiarity with:

Active Directory

Windows 10 / 11

Outlook / Exchange

Remote troubleshooting

Ticketing systems

Good communication skills in English

Ability to work independently in a remote environment

Willingness to work in a shift-based 24/7 support model

ResponsibilitiesProvide L1/L2 technical support for Microsoft 365 environments

Manage users, devices, and access using Intune and Entra ID

Troubleshoot issues related to email, authentication, devices, and connectivity

Document incidents and solutions in the ticketing system

Follow defined procedures and escalation paths

Participate in a structured 24/7 shift schedule. Shift coverage includes day, evening, and night rotations, including weekends.

Support onboarding of new users and devices

Assist with small technical projects as experience grows

Support customers primarily located in the United States and Europe.

Experience with:

Intune

Entra ID

Azure

VPN / networking basics

Microsoft security tools

Microsoft certifications (optional)