Technical Support Engineer - Cloud & PKI/FIDO

Are you a passionate IT professional with experience in customer-focused Technical Support, specializing in Cloud Operations, PKI, and FIDO authentication? Your curiosity, problem-solving mindset, and adaptability make you an asset in fast-paced environments. If you thrive in a collaborative, multicultural team spread across the globe and are eager to grow alongside like-minded professionals, we’d love to hear from you! Versasec , worldwide leader in Identity and Access Management, is seeking a Technical Support Engineer - Cloud & PKI/FIDO for a permanent, full-time opportunity in Selangor / Kuala Lumpur. Versasec provides on-prem and in the cloud secure systems for end-to-end credential management. Our software solutions are essential for creating a zero-trust architecture and defending against cyber risks, and enable enterprise rollout of device-bound credentials with PKI and FIDO2 passkeys. Versasec is a dynamic global IT company with offices in the UK, Sweden, Dubai, Malaysia, the United States, France and Germany. Key Responsibilities Providing technical support for on-prem and cloud applications, focusing on PKI and FIDO authentication environments. Diagnosing and troubleshooting issues reported through customer support tickets. This involves communication with customers as well as internal Support and development teams. Conducting continuous product testing. Assisting customers in deploying and configuring security solutions (mostly remote) Onboard new SaaS customers Coordinate and monitor routine maintenance and release cycles for SaaS customers Continuous implementation of automations and service improvements Qualifications and skills for you to be successful in this role 3+ years of experience in Technical Support, IT security, or cloud operations. Hands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, as well as Windows VM environments Customer-focus with attention to detail Analytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis Very good verbal and written English languages communication and presentation skills (any second language is appreciated) Work with international remote teams. This is a remote position. You are self-organized and enjoy working independently, effectively and efficiently from home. Versasec as your employer At Versasec, you find a small enterprise environment with highly innovative products, open communication and flat hierarchies The Versasec team is an agile and open-minded group of international professionals that collaborates remotely with empathy and care about each other and about our counterparts - our team spirit is exceptional! Competitive salaries and benefits are aligned with your experience level We’re not just hiring for a role — we’re investing in potential, as we love to promote from within and support growth every step of the way. Kami menantikan permohonan anda! Sila ambil maklum bahawa kami sangat menghargai surat motivasi anda. Kami ingin tahu apa yang menarik minat anda untuk bekerja di Versasec, apa yang memotivasikan anda untuk memohon, dan bagaimana latar belakang serta pengalaman anda memenuhi keperluan jawatan ini. Terima kasih banyak!