Technical Support Engineer (Remote – Pakistan)

HostBotics | Technical Support Engineer (Remote – Pakistan)

Role Details

• Company: HostBotics
• Position: Technical Support Engineer (L1 / L2)
• Location: Remote (Pakistan)
• Employment Type: Full-Time
• Shift: Flexible / Rotational (24/7 support coverage)

Company Description

HostBotics, founded in 2018, is a web hosting and development company offering shared, reseller, VPS, dedicated, and Windows hosting solutions, alongside domain services. Focused on cPanel-based infrastructure and scalable hosting environments, HostBotics delivers reliable, high-performance web hosting backed by round-the-clock technical support.

Role Overview

We are seeking a skilled, hands-on Technical Support Engineer based in Pakistan to manage client server support and technical inquiries. In this role, you will act as the technical backbone for our customers—troubleshooting server-level configurations, resolving email deliverability and SSL issues, and managing Linux command-line operations across Shared, Reseller, and VPS hosting environments.

Key Responsibilities

Technical Support & Server Administration

• Diagnose and resolve technical issues across Shared, Reseller, and VPS (Linux) hosting environments.
• Troubleshoot email deliverability issues, including mail queue management, SMTP authentication, SPF/DKIM/DMARC records, Exim errors, and IP blacklists.
• Resolve SSL certificate installation and configuration errors (AutoSSL, Let's Encrypt, custom SSL certificates, and mixed-content issues).
• Perform server administration tasks via Linux command-line interface (SSH, file permissions, log analysis, service restarts, bash scripts).
• Manage Web Host Manager (WHM) and cPanel for account provisioning, migrations, and CloudLinux resource limits.
• Manage DNS configurations (A, MX, CNAME, TXT, and NS propagation).

Customer Support & Operations

• Respond promptly and professionally to client support tickets and live chat inquiries.
• Perform root-cause analysis on recurring technical issues and document fixes for internal knowledge bases.
• Escalate complex infrastructure or network issues to senior system administrators when necessary.
• Assist clients with website migrations, database management (MySQL/MariaDB), and file configuration.

Qualifications & Requirements

• Technical Skills: Strong proficiency in Linux server administration and Linux command line (CLI).
• Control Panels: Deep familiarity with cPanel and WHM (DirectAdmin or Plesk is a plus).
• Protocols & Services: Solid understanding of Apache/Nginx, Exim/Postfix, MySQL, DNS, HTTP/HTTPS, and SSH.
• Hosting Environments: Direct experience supporting Shared, Reseller, and VPS hosting plans.
• Problem Solving: Proven ability to troubleshoot email issues, SSL handshake failures, and server resource bottlenecks.
• Language: Excellent written and verbal communication skills in English.
• Remote Workspace: Reliable high-speed internet connection, power backup (UPS/generator), and a dedicated working environment.

Preferred Experience

• Prior experience working in a web hosting company, ISP, or Managed Service Provider (MSP).
• Familiarity with virtualization (KVM, OpenVZ) and security tools (Imunify360, CSF/LFD).
• cPanel & WHM System Administrator Certification (CWA/CWP) or Linux certification (RHCSA/LPIC).

What We Offer

• Competitive salary package based on experience.
• 100% remote work opportunity with an international hosting provider.
• Clear opportunities for technical growth and advancement into L3 / System Administration roles.