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Technical Support Engineer Welding

FroniusCustomer Support
Hiring from
Vietnam
Work type
Remote
Posted
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At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.

In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.

This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.

Responsibilities

  • Serve as the first point of contact for all technical and service-related inquiries

  • Provide professional technical support to representatives, partners, and end customers

  • Identify and resolve technical issues efficiently and sustainably

  • Build strong relationships and collaborate closely with Fronius representatives and sales partners

  • Gather valuable market and customer feedback and share insights internally

  • Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding

  • Support and organize regional events, exhibitions, and trade fairs

  • Plan and deliver training sessions for internal teams and external stakeholders

  • Handle customer inquiries (existing and potential) with a solution-oriented mindset

  • Act as a vital interface between Fronius International GmbH and regional partners

  • Distribute relevant market and product information within the organization

  • Ensure high-quality system offers (OK point quality assurance)

Requirements

  • Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.

  • Extensive knowledge of MMA, TIG and MIG / MAG welding processes

  • Basic knowledge in robot handling

  • Electrical knowledge would be an advantage

  • Good sales and communication skills as well as a customer-oriented attitude

  • Willingness to travel (national and international)

  • Driving licence for motorcycles

Are you ready for Fronius? Apply online now and become part of the Fronius family!

We are Fronius

We are a family-owned company from Austria active in the electrical and electronics industry. With Fronius Welding, we are continually revolutionising welding technology, while Fronius Solar & Energy focuses on the best possible use of solar energy and optimising battery charging systems for intralogistics. We currently employ around 6,700 people worldwide and are always looking for new colleagues to join us in developing sustainable and forward-looking solutions.

What sets us apart?

Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community. We are Fronius.

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