Technical Support Professional-AMS

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Technical Support Professional: AMS, you will assist with performing and managing basic to moderate production support tasks. You will have the opportunity to learn and explore various aspects of application support, including incident, change, and problem management. Your primary responsibilities will include:

• Assist with Incident Management: Participate in managing incidents, escalating to higher-level teams when necessary, and learn from the experience.
• Explore Problem Management: Engage with the team to identify and resolve problems, and contribute to root cause analysis.
• Learn Production Processing: Observe and assist with monitoring production processing, gaining exposure to various operating systems and programming languages.
• Support Change Management: Assist with implementing changes, following established procedures and guidelines.
• Engage with ITIL Framework: Learn about the ITIL framework and its application in the technical support role.
• Basic Database Understanding: Exposure to database management concepts and practices.
• Familiarity with Operating Systems: Interest in learning about various operating systems and their applications.
• Programming Language Basics: Curiosity about multiple programming languages and their uses.
• ITIL Framework Awareness: Basic understanding of the ITIL framework and its relevance to technical support roles.
• Production Support Fundamentals: Exposure to basic production support tasks, including incident, change, and problem management.
• Database Management Knowledge: Exposure to database management concepts and practices, including data modeling and database design, is beneficial for this role.
• Multiple Programming Languages: Curiosity about multiple programming languages, such as scripting languages, and their applications in technical support is advantageous.
• ITIL Framework Understanding: A basic understanding of the ITIL framework and its relevance to technical support roles can be helpful in this position.