Technical Support Professional (Remote)

Technical Support Professional (Remote)

Knoll Ridges connects experienced professionals with U.S.-based companies seeking technical support and IT operations assistance.

We are currently seeking Technical Support Professionals interested in supporting client projects related to help desk operations, user support, system administration coordination, and ticket management. Opportunities are fully remote and may vary depending on the client and project scope.

Projects and Services May Include:

Help Desk Support
Providing first-level or second-level technical assistance to users experiencing issues with software, systems, or access.

Ticket Management
Receiving, documenting, and tracking technical support requests through designated ticketing systems.

User Account & Access Coordination
Assisting with account setup, password resets, user permissions, and access management across various systems.

System Monitoring & Troubleshooting
Supporting basic troubleshooting for software applications, system performance, and user connectivity issues.

Technical Documentation
Maintaining records of reported issues, troubleshooting steps, and resolution details within designated systems.

Escalation Coordination
Identifying issues that require higher-level technical support and coordinating escalation through appropriate channels.

Tools That May Be Used

Depending on the project, professionals may work with tools such as:

• Zendesk
• Freshdesk
• ServiceNow
• Jira Service Management
• Microsoft 365
• Google Workspace
• Active Directory
• TeamViewer
• AnyDesk
• Slack
• Microsoft Teams

Why Partner with Knoll Ridges?

• 100% remote opportunities

• Support U.S.-based companies

• Build experience with widely used support platforms

• Competitive pay based on expertise, proficiency with tools and project scope

Engagement structure may vary depending on the specific client opportunity and project requirements.