Technical Support Specialist

German brokers now send policy applications and renewals through forms Northline built for their insurers. When a form rejects an entry or a document will not upload, someone has to look at it the same morning, and that is the Technical Support Specialist we are hiring in Germany. Full-time, remote from anywhere in the country. Our team is in Nashville, seven hours behind.

Your part in it

• Take tickets and calls from broker offices about our application and renewal forms
• Reproduce reported errors in the test environment and write down the steps
• Check rejected applications against the insurer's rules to find the field at fault
• Log confirmed software faults for the developers in Jira, with screenshots and log extracts
• Update the help center articles after each release

Required

• Completed IT or commercial training, or a degree in business informatics or a related subject
• First experience in application support, a service desk or software testing, internships and working student jobs included
• Browser developer tools or log files used to narrow down an error
• A ticket system such as Jira Service Management, Zendesk or Freshdesk

Counts in your favor

• Insurance products or broker processes
• Basic SQL
• ISTQB Foundation or ITIL Foundation

What Northline offers in Germany

• 30 days of holiday plus public holidays
• Company pension with an employer contribution
• Training budget, including certifications
• Laptop and home office equipment provided by Northline
• Flexible working hours

Northline Assembly, briefly
Northline Assembly develops software for insurance agencies, brokers and insurers from Nashville, Tennessee: policy applications, submission and renewal forms, and the data connections between them.