Technical Support Specialist (IoT/Smart Devices & Connectivity)

Work Setup: Remote

Salary: RON 7,000 Gross

Contract type: Full time employment

Start Date: ASAP

Schedule: 9:00 AM - 5:00 PM GMT (11:00 AM - 7:00 PM ROM), M-F

Equipment Details: BYOD

What does a day in the life as a Technical Support Specialist/Technical Support Engineer look like?

• Providing first-line technical support to our global customer base.
• Monitoring and responding to support tickets through our ticketing system.
• Performing initial troubleshooting and issue analysis.
• Escalating complex issues to Tier 2 or Engineering when required.
• Managing customer communication and ensuring timely updates in accordance with our SLA commitments.
• Providing remote technical support to Field Service Engineers while they are working onsite at customer locations.

What are the required qualifications of a Technical Support Specialist/Technical Support Engineer?

• Experience: 2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems.
• Networking Fundamentals: Solid grasp of the TCP/IP model (e.g., Transport Layer: handles end-to-end communication, flow control, and error recovery via TCP/UDP), Static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz).
• IoT Device Lifecycle: Practical experience with Gateways, Sensors, and Routers—including provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates.
• Cellular Connectivity: Understanding of SIM lifecycle operations (activations, suspensions, expiration, ICCID/IMEI verification, roaming), custom APN authentication, and cellular failover/interface priority settings.
• RF & Signal Metrics: Ability to read and analyze wireless signal health metrics, including RSSI, SNR, RSRP, SINR, and BLE signal metrics.
• Cloud Platform & Security: Familiarity with cloud platforms (AWS, Azure, or GCP), implementing least-privilege access, secure remote access via bastion hosts, and managing identity protocols (SSO, OAuth, MFA).
• Protocols & Tooling Exposure: Familiarity / Basic knowledge of common communication protocols and APIs : MQTT / HTTPS/ Websockets / Webhooks / REST APIs.
• Familiarity / Basic knowledge with tools such as Postman, Developer tools, Wireshark, any observability platform applications (e.g., Kibana, Groundcover, or similar troubleshooting tools) is a plus.

Benefits:

• 21 Days Annual Leave Credits
• Medical
• Remote Work Allowance (400 lei gross/month)
• Meal tickets (40 lei/working day)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/4LzciAySWwUFfSyPV5dXh