Technical Support & Trainer – Geospatial – California

This is a Fully Remote Job

1. About Our Client:

The organization operates in the geospatial, construction, and design data management industry. It focuses on improving field to finish efficiency and profitability by accelerating the adoption of technology. The organization delivers high-impact solutions supported by industry expertise to transform client operations and achieve measurable results.

2. About the Opportunity:

The Technical Support & Trainer – Geospatial role supports customers in Southern California by providing advanced technical assistance and training on geospatial and surveying technologies. This position acts as a trusted technical resource, facilitating successful adoption of solutions and collaborating with internal teams to align technical support with customer needs. The role contributes to both pre-sales and post-sales activities by offering consultative expertise, enhancing customer experience, and supporting onboarding and ongoing use of geospatial products.

3. Responsibilities:

• Deliver advanced technical support via phone, email, and in-person
• Conduct customer training sessions and workshops
• Develop and maintain training materials and documentation
• Collaborate with engineering and support teams to resolve complex issues
• Provide technical guidance to internal teams
• Collect and communicate customer feedback for product and process improvements
• Stay updated on new features and industry best practices
• Participate in pre-sales technical consultations and demonstrations
• Support customer onboarding and solution alignment
• Maintain accurate records of support and training activities

4. Requirements:

• Bachelor’s degree in Surveying, Engineering, Geomatics, or related field
• Minimum 5 years’ experience in technical support, training, surveying, or technical education
• Proficiency troubleshooting software and hardware related to geospatial and surveying technologies
• Experience with GNSS receivers, total stations, 3D scanners, drones, and related tools
• Ability to explain complex technical concepts to non-technical audiences
• Strong communication, problem-solving, and presentation skills
• Proficiency with Microsoft Office applications
• Valid California driver’s license
• Preferred experience with UAV/drone data, photogrammetry, point clouds, scanning, and industry software like Trimble Business Center, AutoCAD, and ESRI/ArcGIS

5. Pay Range and Compensation Package:

• Competitive compensation package ranging from $80,000 to $110,000

6. Benefits & Perks:

• Remote work option
• Employee stock ownership plan (ESOP)
• Company-paid 401(k) contributions
• Paid vacation, sick, and holiday leave
• Company vehicle and fuel card if required
• Company-provided phone, computer, and demonstration equipment
• Full medical and dental insurance with minimal employee contribution
• Flexible extended health and dental benefits
• Group life, short- and long-term disability, AD&D, and critical illness insurance
• Professional development support including book club and online courses
• Employee referral program

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.