Technical Team Lead - Hosting Infrastructure

We are seeking a Technical Team Lead to manage our Hosting Infrastructure team within an ITIL-based support environment, combining operational leadership with hands-on technical involvement. This role is responsible for overseeing day-to-day team activities, ensuring smooth delivery of L3 support across a broad range of cloud and on-premises infrastructure technologies, while maintaining strong customer communication and assessing infrastructure changes from an operational perspective.

Responsibilities

• Manage day-to-day operations of the Hosting Infrastructure team, including task assignment and workload monitoring
• Onboard and mentor new team members to ensure smooth integration into the team
• Maintain regular communication with customers regarding support activities and escalations
• Assess infrastructure changes from an operations standpoint to ensure stability and continuity
• Oversee L3 support delivery across cloud and on-premises infrastructure technologies
• Ensure proper handling of escalations related to Microsoft Azure infrastructure and services
• Coordinate support activities covering Windows Server administration, performance monitoring, automation, troubleshooting, configuration, and maintenance
• Supervise support for core infrastructure services, Microsoft 365 services, and the Microsoft management stack
• Guide the team in providing database, backup, storage, and file and print services support
• Direct support efforts across virtualization, hyperconverged infrastructure, and VDI platforms
• Ensure adherence to ITIL processes and proper use of ITSM tools such as ServiceNow

Requirements

• At least 5 years of experience in infrastructure and operations management
• Expertise in Microsoft Azure and Microsoft 365
• Proficiency in Windows Administration and systems engineering
• Background in managing teams within an ITIL-based support process
• Familiarity with core infrastructure services such as AD, CA, DNS, DHCP, DFS, and KMS
• Knowledge of database support technologies, including Oracle and Microsoft SQL
• Understanding of virtualization platforms, hyperconverged infrastructure, and VDI solutions such as Citrix and AVD
• Competency in networking, VLANs, and firewalls
• Proficiency in English at a B2+ level

Nice to have

• Familiarity with Hyper-V and Windows Server 2019
• Knowledge of Microsoft Endpoint Configuration Manager and Office 365
• Understanding of storage systems

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine