Telephony Support Engineer

Avaya Telephony Support Engineer

Location: Cork / Kerry, Ireland

Working Arrangement: 12-18 Month Contract, 5 days per week | Hybrid (2–3 days on-site)

We are seeking an experienced Avaya Telephony Support Engineer to provide dedicated technical support and manage telephony migration projects across the Cork and Kerry region.

Key Responsibilities

• Provide day-to-day support and troubleshooting for Avaya Communication Manager (CM) and legacy CS1000 (CS1K) telephony systems.
• Manage and resolve telecoms incidents through the ticketing system, ensuring timely resolution.
• Attend site when required to investigate and resolve core telephony issues.
• Coordinate and deliver migration projects moving legacy CS1K sites to Avaya Communication Manager.
• Work alongside wider technical teams to deliver successful migrations and project outcomes.
• Participate in an on-call rota for critical P1 incidents.
• Attend weekly service review and project status meetings with key stakeholders.

Requirements

• Proven hands-on experience supporting Avaya Communication Manager and CS1000 (CS1K).
• Strong troubleshooting and incident management skills.
• Experience managing or coordinating telephony migration projects.
• Excellent communication and stakeholder management skills.
• Based in, or willing to travel regularly within, the Cork/Kerry region.
• Willingness to work on-site 2–3 days per week, with the remaining days remote.
• Flexibility to participate in an out-of-hours emergency support rota.