About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.
Job purpose:
As a Tele Sales Specialist, you will be responsible for managing and growing a portfolio of SME merchants through phone-based engagement. You will build strong relationships with existing and potential merchants, understand their business needs, promote Paymob’s products and payment solutions, and drive revenue through effective upselling and cross-selling.
RESPONSIBILITIES
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.
Job purpose:
As a Tele Sales Specialist, you will be responsible for managing and growing a portfolio of SME merchants through phone-based engagement. You will build strong relationships with existing and potential merchants, understand their business needs, promote Paymob’s products and payment solutions, and drive revenue through effective upselling and cross-selling.
RESPONSIBILITIES
- Manage and engage with a portfolio of SME merchants primarily through phone calls.
- Identify merchants’ business needs and recommend the most suitable Paymob products and payment solutions.
- Generate sales through outbound calls and follow up with existing and potential SME customers.
- Drive cross-selling and upselling opportunities across Paymob’s product portfolio.
- Build and maintain strong relationships with merchants to increase customer engagement and retention.
- Follow up on leads, opportunities, and customer requests to ensure timely conversion and closure.
- Achieve assigned monthly sales, revenue, activation, cross-sell, and upsell targets.
- Maintain accurate and up-to-date customer information and sales activities on CRM systems.
- Handle customer objections professionally and identify opportunities to convert them into sales.
- Collaborate with internal teams to ensure a smooth merchant experience and successful product activation.
- Monitor portfolio performance and proactively identify opportunities for account growth.
- Stay up to date with Paymob products, pricing, promotions, and market offerings.
- 1–3 years of experience in Tele Sales, Telesales, Inside Sales, Account Management, or a similar customer-facing sales role.
- Experience in FinTech, Payments, Banking, Telecom, or B2B/SaaS is a strong plus.
- Proven track record of achieving sales or revenue targets.
- Strong communication and negotiation skills with the ability to influence customers over the phone.
- Strong sales mindset with the ability to identify cross-sell and upsell opportunities.
- Ability to handle objections and close sales effectively.
- Customer-focused with strong relationship-building skills.
- Comfortable working with sales targets and performance KPIs.
- Good CRM and MS Office skills.
- Strong follow-up, organization, and time-management skills.
- Energetic, proactive, and results-oriented personality.
- We offer competitive compensation packages and performance-driven incentive programs.
- We offer a flexible hybrid work model that supports both in-office collaboration and remote productivity.
- We invest in continuous career coaching to support your growth and long-term development.
- We collaborate across borders, embracing diversity and shared success.