TEMPORARY TRAINING COORDINATOR (PART-TIME)
- Salary
- $19–$29/hr
- Hiring from
- United States
- Work type
- Remote
- Posted
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TEMPORARY TRAINING COORDINATOR (PART-TIME)
ABOUT THE ORGANIZATION
ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We share three core values that guide our work: be kind, be resourceful, and get it done. We’re a diverse group of smart, creative people who love our work and what we learn about other languages, countries, and cultures. We offer a flexible work environment that allows us to work remotely from anywhere in the US and competitive benefits, including healthcare and company stock.
ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We share three core values that guide our work: be kind, be resourceful, and get it done. We’re a diverse group of smart, creative people who love our work and what we learn about other languages, countries, and cultures. We offer a flexible work environment that allows us to work remotely from anywhere in the US and competitive benefits, including healthcare and company stock.
ALTA participates in E-Verify.
DESCRIPTION
About the Job
About the Job
The Training Coordinator is responsible for communications, sales, student inquiries, online training events, and administrative tasks as assigned. This is a temporary position supporting our Training team, expected to begin November 2026 and last through approximately March2027. This position is part-time, Monday through Friday, with a maximum of 29 hours per week. Hours are not guaranteed.
Responsibilities
Customer Service:
- Answers training inquiries both telephonically and via email.
- Promotes and sells online course offerings.
- Provides a timely response to student requests for technical or general support.
- Troubleshoots common student issues related to course access, enrollment, course progress, completion, certificates, and other LMS functionality.
- Monitors social media accounts to ensure timely response to any inquiries or questions from potential students, current students, and alumni.
- Supports corporate client onboarding, enrollment, and progress tracking, including setting up client access in the Student Journey Management tool.
Scheduling:
- Assists Customer Operations Manager in coordinating and scheduling coaching services for online students.
- Maintains coach schedules in Scheduler and Zoom and sends timesheet reminders to coaches.
Data Entry & Administrative Tasks:
- Assists in enrolling customers in courses.
- Assigns exams and pretests in the testing portal, maintains the test results spreadsheet tracking pass/fail outcomes, and issues certificates.
- Assists Customer Operations Manager with LMS management, including routine course and student administration, troubleshooting, and uploading recorded content for live weekly sessions.
- Course Logistics: Coordinates the logistics of online training courses. Serves as liaison between ALTA and trainers, coaches and clients for logistical event needs.
Technology, AI & Automation:
- Uses AI tools to draft communications, summarize inquiries, create documentation, and troubleshoot issues, reviewing all output for accuracy and tone.
- Identifies repetitive tasks and recommends or builds automations (e.g., enrollment reminders, timesheet reminders, follow-up emails) to improve efficiency.
- Maintains accurate data across systems (LMS, ERP, testing portal, Student Journey Management tool, Notion) to support automated reporting and tracking.
- Follows ALTA guidelines for responsible AI use, including protecting student and client personal information.
Other duties as assigned.
POSITION REQUIREMENTS
Skills
- Impeccable Customer Service
- Excellent organization and time management
- A “big picture” mentality
- Project Management
- Ability to multi-task with precision
- Ability to work well with diverse populations and accents
- Keen attention to detail
- Innovation and creativity
- Eagerness to grow and learn
- Strong technical aptitude; learns new software systems independently
- Comfort using AI tools in a professional environment
- Clear, professional written communication
Tools and Technology
Employees in this position are required to use the following tools as part of their core responsibilities:
- Proficiency with Microsoft Office and common online collaboration tools.
- Ability to learn and effectively use learning management systems and educational technology.
Note: Access to certain tools may be granted as systems are implemented. Employees must demonstrate the ability to use these tools efficiently and responsibly to complete assigned tasks.
Additional Skills:
- Ability to exercise sound professional judgment and maintain appropriate human oversight when using AI-enabled outputs.
- Follows ALTA guidelines for responsible AI use, including protecting student and client personal information.
Strong adaptability and willingness to learn new technologies as systems evolve.
Education/Training
Degree: Bachelor Degree
Preferred Experience
- Sales experience
- Experience with Moodle or another Learning Management System (LMS)
- Experience with Articulate 360 or other e-learning authoring tools
- Bilingual language skills
- Certificate from a 40-hour medical interpreter training course
Salary
Current pay range for the position of Training Coordinator: from $19.00 to $29.00 per hour. Actual pay depends on several factors, including but not limited to level of education, knowledge, skills, qualifications, certifications, previous experience in similar positions, market pay rates, comparable salaries, geographical location, jobs availability, budget availability, revenue etc.
Benefits
Part-time employees are not eligible for ALTA sponsored benefits.
LOCATION
Remote
PLEASE NOTE: Unfortunately, we are not able to hire in all 50 US States. We are currently unable to hire applicant residents in the following State: Maine. We are also unable to hire applicant residents in the territory of Puerto Rico.
Remote
PLEASE NOTE: Unfortunately, we are not able to hire in all 50 US States. We are currently unable to hire applicant residents in the following State: Maine. We are also unable to hire applicant residents in the territory of Puerto Rico.
Federal & State Employment Law Posters
All federal employment law posters that must be available to all applicants can be accessed here:
To see the federal posters, please click on the drop-down list, scroll to the bottom, and select “Federal Government”:
Federal Equal Employment Opportunity Commission (EEOC): These posting covers anti-discrimination provisions and legally protected characteristics.
Uniformed Services Employment and Reemployment Rights Act (USERRA): It addresses re-employment after military leave, anti-discrimination provisions and health insurance issues.
Federal Employee Polygraph Protection Act (EPPA): This notice describes the rules around lie detector tests in employment.
Family and Medical Leave Act (FMLA): It explains employee leave eligibility and benefits, as well as employer responsibilities.
In addition, please make sure to check the posters of your State of residence by selecting your state on the drop-down list. In particular, residents of California, may want to check the posters regarding pay equity.
As part of our commitment to fostering an inclusive and diverse workplace, and in compliance with our responsibilities as a federal contractor, we are happy to make our Affirmative Action Plans (AAP) for Individuals with Disabilities and Protected Veterans available to all candidates. If you would like to learn more about our dedication to equal opportunity and review these plans, please reach out to us at hr@altalang.com.
SCAM Alert: Beware of fraudulent communications. All legitimate ALTA correspondence originates exclusively from @altalang.com email addresses. We do not communicate through Gmail, Telegram, WhatsApp, or any other third-party platforms.
ALTA Language Services is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace policy.
