Tier 2 support technician

Infrastructure Support Specialist

JOB DESCRIPTION:

If you LOVE solving IT problems, enjoy interacting with a variety of clients, and enjoy learning about technology, we want you to join our growing team!

You will be working 100% remote.

We are managed IT services company currently seeking a Level 2 Remote IT Support Technician who can independently troubleshoot and resolve IT issues. At 24hourtek, we believe in a team approach and foster an environment where everyone is willing to jump in and assist one another when needed.

Responsibilities include:

• Provide remote technical support to our clients including mac and pc support, cloud services, network, server, and mobile device support.
• Maintain systems and make modifications to client infrastructure.
• Dispatch phone calls and monitor queue of callers and new tickets.
• Track time and notes in ticketing system.
• Collaborate with team through phone, chat, and video calls.
• Monitor and prioritize inbound alerts.

DESIRED SKILLS AND EXPERIENCE:

You must have at least 4+ years of IT experience, possess your university certifications in IT or a related field, have excellent organizational and time management skills, and be a top-notch people person. You must have extensive experience fixing and troubleshooting computers, in Mac and PC environments. You should know how to work efficiently and be able to demonstrate a logical approach to solving problems. You must be disciplined, motivated, punctual, self-direct your time wisely, and be very detail oriented. The ideal candidate will have experience juggling multiple clients. You must also be able to type at least 40 words per minute.

ABOUT THIS COMPANY:

24hourtek, Inc is a full-service IT Company based in San Francisco that provides high end IT support and service for businesses in San Francisco, Oakland, San Jose. We are a cohesive team that likes working with technology and with each other. We work in a casual environment and avoid drama, but above all we make sure we take care of our clients. We are focused on a healthy work life balance, so nobody here is allowed to work crazy hours.

Mission: To build meaningful relationships with employees, clients, and vendors so that we can increase efficiency, productivity and use modern technology to future proof businesses.

Vision: Implement flawless technology. Resolve problems faster. Build lifelong connections.

Values: Respect • Responsive • Enthusiasm • Accountability • Growth Mindset • Efficiency

HOW TO APPLY:

Send us your resume and a cover letter. Be sure to describe any specific accomplishments you are proud of in the cover letter, we enjoy being impressed.

Applications submitted without a cover letter will not be considered.

Job Type: Full-time

Application Question(s):

• Are you able to include a cover letter (Required to be considered for this job)?
• Are you able to work 8am-5pm Pacific Standard Time (Required to be considered for this job)?

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 4+ years (Preferred)

Work Location: Remote