Trainer

Overview

The Trainer, Retail Learning & Development for Crocs China is responsible for supporting the consistent delivery and operation of retail learning programs across DTC, Wholesale, and E-commerce audiences. Reporting to the Senior Manager, Retail Training within the Retail department, this role facilitates engaging learning experiences, coordinates training activities and events, maintains learning content and records, and supports the local execution of global, regional, and China business priorities.

What You'll Do

• Drive high-quality delivery of product, brand, onboarding, service, and selling-skills learning through instructor-led, virtual, and blended formats for China retail audiences.
• Manage end-to-end learning operations for recurring programs and events, including calendars, invitations, logistics, materials, attendance, learner communications, feedback, and follow-up actions.
• Communicate with Retail, Wholesale, E-commerce, Merchandising, Operations, Marketing, HR, and regional or global Learning & Development partners to align learning execution with business priorities and global guidelines.
• Maintain accurate, current, and brand-aligned training materials, facilitator resources, learning-platform content, knowledge-base entries, training records, and standardized templates; coordinate localization and content updates with subject-matter experts.
• Track participation, completion, learner feedback, knowledge checks, delivery quality, and agreed program measures; consolidate data and provide clear monthly reporting and practical recommendations for improvement.
• Create engaging activities, workshops, games, campaigns, and event experiences that strengthen learner participation, product confidence, service behaviors, and Crocs brand energy.
• Support store visits, new-store and new-hire readiness, field observations, and basic coaching; capture frontline insights and escalate non-training issues to the appropriate business owner.
• Contribute to continuous improvement by piloting digital and AI-enabled learning approaches, sharing best practices, supporting cross-channel knowledge reuse, and taking ownership of assigned projects and ad hoc priorities.

What You'll Bring to the Table

• BS or BA in Human Resources, Business, Education, Marketing, Communications, or a related field, or equivalent years of relevant and related experience.
• Minimum 3 years of experience in learning and development, retail training, facilitation, event coordination, or a related role; experience in footwear, apparel, consumer goods, hospitality, or multi-site retail is preferred.
• Background knowledge in adult learning, retail operations, customer service, product learning, onboarding, and learning-event execution.
• Strong understanding of how to convert business information and product content into clear, practical, and engaging learning experiences for frontline audiences.
• Highly organized and detail-oriented, with the ability to manage multiple workstreams, deadlines, stakeholders, and last-minute changes in a fast-paced environment.
• Demonstrated ability to facilitate confidently in person and virtually, communicate with diverse audiences, build trusted working relationships, and use feedback to improve delivery.
• Ability to work with learning platforms and digital collaboration tools; proficiency in Microsoft PowerPoint, Excel, Word, and Teams. Experience with content authoring, video editing, design tools, data visualization, or AI-enabled learning tools is a plus.
• Fluent Mandarin and strong written and spoken English; willingness to travel within China based on business and training needs.