Transformation Project Manager - Operations & Service Delivery

• Service delivery effectiveness: Improve end-to-end execution across Booking, Service Delivery, NOC and adjacent teams, addressing handover gaps, friction, recurring issues and service consistency.

• Productivity and capacity: Identify and implement practical improvements to workload allocation, resource planning, productivity and scalable service coverage while protecting service quality.

• Simplification and automation: Spot repetitive, low-value activities and partner with Technology and Product to introduce fit-for-purpose workflow improvements, digitalisation, AI-assisted capabilities and automation.

• Operational problem solving: Get close to frontline realities, test hypotheses quickly, co-create solutions with colleagues and resolve obstacles rather than stopping at diagnostics.

• Cross-functional implementation: Coordinate changes involving Operations, Technology, Product, Commercial and Finance, ensuring responsibilities, interfaces and operational handovers work in practice.

• Change adoption: Communicate the purpose of change, engage and coach colleagues, address resistance constructively and support teams through implementation.

• Outcome measurement: Use relevant service, quality, capacity and productivity indicators to establish baselines, track realised benefits and adjust solutions where needed.

• Pragmatic governance: Provide concise progress updates, clear decisions and actionable recommendations to the COO and transformation governance forums; document only what enables execution and sustainability.

• Demonstrable experience managing cross-functional transformation projects or improvement initiatives.

Technical Knowledge

• Strong project management skills, being able to structure and deliver improvement projects end to end.

• Strong KPI management, being able to define and interpret operational and capacity measures, map workflows and translate operational issues into executable changes.

• Familiarity with service management tools, workflow systems, automation or AI-assisted operations is an advantage; willingness to learn is essential.

• Professional English level (mandatory).

Soft Skills

• Proactive and solution-oriented, with a strong can-do attitude.

• Strong communication and interpersonal skills, with the ability to build effective relationships with key stakeholders.

• Strong attention to detail, with the ability to manage multiple initiatives simultaneously in a fast-paced environment.

• Ability to work under pressure, manage competing priorities and adapt to changing business needs.

• Curious, adaptable and eager to learn, develop and grow quickly.

• Strong sense of ownership and accountability, with a clear focus on delivering results

Why join us?

Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters. In this role, you will have high strategic impact and direct visibility with C-level leaders, driving initiatives that shape the future of the organization.

You will join an innovative, fast-paced company at the forefront of the broadcasting industry, combining cutting-edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results.

In addition, we offer a comprehensive range of benefits designed to support your well-being and work-life balance:

• Flexible, hybrid working week

• 28 working days of paid vacation per year

• Private health insurance

• Company pension fund

• Meal vouchers

• Public transport allowance

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at www.eurovisionservices.com.

*At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.