Travel Agent (Amadeus)

What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What do we do? As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks. Be a part of a team where you will: Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process) Manage, escalate and follow-up of GDS issues and cases; Dealing with negotiated rates and advanced refunds in GDS; Working directly with our land suppliers for a pre & post-bookings requested. Support customers in destination with emergency issues using different contact channels