Our Company:
HOT Business Solutions Inc. is an emerging and growing company in the Philippines and a proud part of the House of Travel Group, dedicated to supporting exceptional teams across Australia and New Zealand. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia.
We’ve had a presence in Manila since 2012, with a talented team that has been an integral part of our operations for almost 13 years. Having operated in the Philippines for this long, we understand the culture and what it takes to create a positive and engaging workplace. After years of outsourcing, we took the next step—establishing our own local company to build stronger connections, provide better support, and create greater opportunities for growth. Our experienced team members from our outsourced operations have joined us on this journey, ensuring we carry forward the expertise, relationships, and knowledge built over the years.
We have the energy of a startup, backed by the stability of an established business.
If you're looking for a workplace where your contributions matter and where you can grow alongside a team that truly values your skills, we’d love to connect with you.
Travel Consultant – Holiday Sales & Bookings
About the Role
We’re looking for a Travel Consultant, someone who can converse naturally, relate to customers, and close holiday bookings with confidence and care.
At Hoot Holidays, your job is to sell unforgettable travel experiences, not follow a script. You’ll own the customer relationship from inquiry to post-trip support — using tools like Amadeus, paired with strong communication skills and destination knowledge across Southeast Asia and the South Pacific.
This is a sales-driven role where success is measured not just by how well you handle bookings, but by how well you understand the customer and guide them toward the best option.
What’s in it for you?
- Training, support, and familiarization trip opportunities (Education/Incentive trips outside the Philippines)
- Stable and growing brand with international reach
- Fun, collaborative team culture
- WFH work setup (after an initial 6 week daily onsite period for training at our BGC office)
- Work schedule – Mon – Fri 7:00 A.M. - 4:00 P.M. (Manila time / 9am to 6pm Sydney time)
- **Applicants must be willing to work at least 1 Sunday work shift per month (Paid OT)
- Achievable Incentive Program
- Monthly Base Salary: PHP33,000
**As part of our hiring process, applicants will be invited to take a short travel industry assessment. The initial interview will be conducted right after the exam.
What We’re looking for
Qualifications & Experience
- 2+ years of experience in retail or wholesale travel
- Hands-on experience using Amadeus or any major GDS
- Natural, confident English communication — written and spoken
- Relatable personality — someone who connects with people, not reads to them
- Ability to sell, not just serve — this role is about building genuine relationships, not taking orders. Your goal is to connect with customers, understand their needs, and create experiences that bring them back for more.
- Strong problem-solving and multitasking skills
- Comfortable working without a script — adaptable, conversational, and professional
- A passion for travel and desire to go above and beyond
Key Responsibilities
- Manage inbound holiday inquiries via email or phone — no script, just real conversations
- Deliver genuine, high-quality customer service while meeting sales KPIs
- Handle end-to-end booking processes via Amadeus or similar GDS
- Recommend destinations and itineraries that fit the client’s needs and preferences
- Manage ticketing, modifications, and follow-ups with accuracy and urgency
- Own customer concerns and work toward resolution
- Collaborate with the AU-based team and attend regular training or product updates
- Participate in occasional familiarization (FAM) trips
- Track and follow up with past customers to build long-term relationships and encourage repeat bookings
If you love turning travel dreams into reality and thrive in a high-energy, customer-focused, and sales-driven environment — apply now and start your journey with Hoot Holidays!