• Research and provide travel itineraries, pricing options, and cost comparisons to support business travel planning.
• Review travel requests and bookings to ensure compliance with company travel policies, preferred vendors, approval requirements, and budget guidelines.
• Coordinate travel approvals and communicate with managers regarding travel requests and policy requirements.
• Serve as the primary point of contact for employee travel inquiries and provide timely assistance before, during, and after travel.
• Provide guidance and training to employees on travel policies, booking procedures, and use of the company's travel management platform.
• Assist travelers with itinerary changes, cancellations, delays, and other time-sensitive travel disruptions
• Communicate with the company's travel management platform, airlines, hotels, car rental agencies, and other travel vendors to resolve booking issues, refunds, credits, billing discrepancies, and other travel-related concerns.
• Administer and maintain the company's travel management platform, including user accounts, traveler profiles, system settings, and policy configurations.
• Track and manage unused airline ticket credits, ensuring available credits are applied toward future business travel whenever possible.
• Review, reconcile, and process corporate travel expenses, ensuring charges are accurate, properly documented, and compliant with company policies.
• Monitor corporate travel spending and prepare travel-related reports as needed.
• Submit and manage timesheets within SQA's internal system, ensuring accurate billing, proper documentation, and timely processing of adjustment timesheets when required.
• Update travel forms, procedures, policies, and internal documentation as needed.
• Support the implementation and ongoing maintenance of company travel policies and procedures.
• Assist with travel-related projects and other administrative duties as assigned.
• Occasionally respond to urgent, time-sensitive travel issues outside of regular business hours on an as-needed basis.