Trilingual Intake Specialist

About the Company

At Attorney Assistant, we help law firms manage the work that keeps cases moving and clients supported, including intake, follow-up, admin, legal support, and operations.

Through Staffline and Frontline, formerly known as Intake360, we provide dedicated staffing and 24/7 live intake support for U.S.-based law firms. Our team helps firms respond faster, stay organized, and build reliable support systems around their daily work.

We're growing our remote team and looking for reliable, skilled professionals who want to build long-term careers supporting law firms.

Overview

We are looking for a confident, results-driven Trilingual Intake Specialist to support a U.S.-based personal injury law firm with new lead intake, outbound follow-up, multilingual communication, and case signings.

This is a high-volume, sales-focused role requiring proven sales and closing experience, strong communication skills, and the ability to convert qualified leads into signed clients.

Trilingual proficiency is required. The client is open to different language combinations, including Spanish, Portuguese, Haitian Creole, and French.

The ideal candidate is proactive, persuasive, organized, and comfortable working in a fast-paced environment with clear productivity and conversion goals. Prior personal injury experience is preferred but not required.

Key Responsibilities

• Handle incoming intake calls and communicate professionally with prospective personal injury clients.

• Gather accurate information, assess prospective clients' needs, and qualify leads based on the firm's intake criteria.

• Conduct high-volume outbound calls, text messages, and email follow-ups to engage prospective clients and move them toward signing.

• Build rapport, address objections, and use effective sales and closing techniques to convert qualified leads into signed clients.

• Secure case signings and consistently work toward established conversion and productivity goals.

• Provide multilingual communication and translation support throughout the intake and signing process.

• Maintain accurate lead information, intake notes, follow-up activities, and case statuses in the firm's CRM systems.

• Follow established intake procedures, scripts, and sales processes while adapting conversations to each prospective client's needs.

• Manage multiple leads and follow-up tasks efficiently while maintaining accuracy and responsiveness.

• Communicate proactively with supervisors and team members regarding lead progress, performance, and concerns.

Required Skills and Experience

• Ability to communicate professionally in three languages, with clear pronunciation and strong verbal communication skills.

• Prior hands-on sales and closing experience, including lead conversion, objection handling, and securing customer sign-ups or closed deals.

• Strong sales skills, including direct selling, persuasion, upselling, and cross-selling.

• Experience with inbound or outbound sales, lead qualification, and customer follow-up.

• Excellent customer service, active listening, and interpersonal communication skills.

• Comfortable handling high volumes of outbound calls, text messages, and emails.

• Familiarity with CRM systems, accurate data entry, and lead tracking.

• Ability to work independently, follow established processes, and consistently meet performance targets.

• Strong organizational skills, time management, attention to detail, and ability to multitask.

• Reliable, adaptable, proactive, and receptive to feedback.

Preferred Experience

• Previous experience in personal injury intake or supporting a U.S.-based personal injury law firm.

• Experience securing signed client agreements or converting legal inquiries into retained clients.

• Familiarity with legal intake or case management systems such as Filevine or Lead Docket.

Performance Expectations

This role is part of a performance-driven intake team. Success will be measured by lead engagement, conversion results, consistent productivity, and reliable communication.

• Minimum goal of 30 signed cases per month.

• Target of 50 signed cases per month.

• Consistent achievement of assigned outbound outreach and productivity goals.

• Accurate CRM documentation and timely lead follow-up.

• Clear and proactive communication with supervisors and team members.

Schedule and Benefits

• Full-time remote opportunity.

• Monday to Friday, 8:00 AM to 5:00 PM Central Time, with a 1-hour unpaid assigned lunch break.

• Opportunity to support an established U.S. personal injury law firm within a collaborative, performance-focused team.

• PTO, referral incentives, and bonuses where applicable.

• Must have a reliable device, stable internet connection, and quiet remote work setup.

How It Works

This posting is for a current client hiring need. Candidates who meet the role requirements will be reviewed based on their experience, communication skills, availability, and alignment with the client's needs.

Applicants may also be considered for similar opportunities with Attorney Assistant based on their qualifications, experience, availability, and client requirements.

Ready to Apply?

If you're a trilingual professional with proven sales and closing experience who thrives in a fast-paced, goal-oriented environment, we'd like to hear from you.

Apply today by clicking Apply and submitting your application to be considered for this opportunity.