Tutor Operations Associate - MedView

Tutor Operations Associate - MedView Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future. MedView Education is a subsidiary of Crimson with the core aim to create better student outcomes and get higher acceptance rates across medical schools in ANZ. The Tutor and Course Coordinator is responsible for overseeing the provision of professional tutoring services to MedView students and take ownership of MedView courses to ensure successful delivery. What are the main responsibilities for this role? 1. Quality Control Monitor quality of tutoring sessions which could include, but is not limited to: Reviewing student session ratings and checking recordings of sessions with lower ratings (e.g. >3*) Reviewing session utilisation rates, identifying tutors with lower than average utilisation rates and spot checking their sessions; Spot checks of tutor sessions each week Tutor Allocations Monitor quality of tutoring sessions which could include, but is not limited to: Ensuring tutors attend scheduled tutoring sessions and conduct sessions professionally Ensuring that tutors provide suitable feedback for reporting purposes Performing quality checks on performance and offboarding tutors that do not meet set expectations Promptly responding to any issues regarding tutors (i.e. by students, parents, the MedView team, and/or tutors) Urgently investigating any persistent issues or allegations of misconduct and communicating the findings and follow up action accordingly What we are looking for? 1-2 years experience in customer service, project management or transferable role Ability to build strong relationships with tutors and mentors through excellent communication, operational service, high cultural awareness and adaptability High level of resilience and ability to thrive in a fast-paced startup environment Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders Outstanding organizational skills, with excellent written and verbal communication skills Collaborative, with an openness to give and receive feedback Why work for Crimson/ MedView? Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! Psychologist on staff Insightful fireside chats and workshops to help support our high performing and ambitious team Radical Candor is a feedback approach we live by We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely! If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you! Please keep an eye on your spam / junk email folder for correspondence from Team Tailor. Department MedView Locations Hanoi, Ho Chi Minh City , Hội An, Remote - Central Asia, Remote - SE Asia, Remote - Southern Asia Remote status Fully Remote