Unified Communications Expert (Remote)

KLANIK is a consultancy technology company supporting global clients in their digital

transformation. Our people are at the heart of our success, and we are committed to providing an

environment where talent can grow, innovate, and build a strong career.

The role

We are looking for a Unified Communicatios Expert with a strong Microsoft Teams focus to join our

team. You will act as a technical expert on Microsoft Teams, telephony, video conferencing and

contact center solutions while participating in innovation and transformation initiatives.

Role Responsibilities

Operations & Support

• Provide Level 3 support for Unified Communications services

• Troubleshoot complex incidents across telephony, Teams and contact center

platforms

• Manage configuration changes and service requests

• Ensure platform stability, performance and availability

• Maintain technical documentation and operational procedures

• Participate in continuous improvement initiatives

Microsoft Teams & Unified Communications

• Administer Microsoft Teams collaboration and telephony services

• Support Teams Rooms (Windows and Android)

• Manage Teams Phones and Teams-certified meeting room devices

• Support Teams Direct Routing and Enterprise Voice services

• Manage and troubleshoot AudioCodes SBC environments

• Support conferencing and video collaboration solutions

Contact Center & Customer Care

• Support Nice CXone cloud contact center platform

• Participate in the migration toward a new customer care technology platform

• Contribute to optimization of customer care processes and user experience

• Work closely with business stakeholders to translate operational needs into

technical solutions

Innovation Projects

• Contribute to AI-driven customer care initiatives

• Participate in the development of new communication and customer service

products

• Evaluate and implement new technologies supporting customer engagement

• Support modernization and automation efforts across communication services

Minimum Requirements

• At least 8 years of experience working with Microsoft Teams administration and support

• Experience with Enterprise Telephony / VoIP environments

• Experience supporting production environments (MCO / Run)

• Strong troubleshooting and incident management skills

• Good understanding of networking fundamentals

• Experience working with Unified Communications technologies

• Advanced English skills (B2+/C1)

Nice to Have

• Knowledge of integrating AI capabilities into customer care functions

• Motivation for the development of new communication and customer service

products

About Klanik

The KLANIK Group now brings together more than 800 talents across 16 offices in Europe, North

America, Latin America, Africa, and the Middle East.

Our consultants are committed, passionate, and distinctive experts, involved in strategic projects

thanks to their strong expertise in Software Engineering, DevOps, Cloud, Agile delivery,

Cybersecurity, Big Data, and Artificial Intelligence.

Beyond their core technical roles, KLANIK employees are continuously supported in their personal

and professional development through several engaging and innovative initiatives:

• KONSCIOUS – an internal community dedicated to ecological, social, and environmental

challenges

• KAMPUS – a certified technical training institute

• KORNER – a technology startup incubator

• KLANIK E-SPORTS – a professional e-sports club open to all employees

• ACT'IN KLANIK – We aim to engage our employees in the company’s growth by valuing their

functional, technical, and creative skills.

At KLANIK, we believe in combining technical excellence, innovation, and a strong human-centered

culture to build long-term careers and impactful projects.

Are you ready to be part of this new challenge?