Unsecured Collections MIS Officer

About the Job

Location: Ortigas
Corporate Level: Junior Officer to Manager
Work Arrangement: Hybrid

Our Consumer Lending Team is looking for experienced professionals to join us in Ortigas with the role of Unsecured Collections MIS Officer.

In this role, you will develop and deliver critical management information reports, perform portfolio analytics, support data-driven decision-making, and drive reporting automation initiatives for the Unsecured Collections Division. You will also provide strategic insights that help improve collections performance, operational efficiency, and regulatory reporting.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Generate and distribute periodic and ad hoc MIS reports, ensuring accuracy, completeness, and timeliness of information for management decision-making.
• Analyze collections performance, portfolio trends, provisions, flow rates, and other key metrics to provide actionable business insights and recommendations.
• Develop, enhance, and automate reporting processes and SAS programs to improve operational efficiency, minimize manual intervention, and reduce reporting errors.
• Troubleshoot reporting and system issues, validate data integrity, and implement quality control measures across MIS deliverables.
• Prepare management and regulatory reports while collaborating with stakeholders to address reporting requirements and business needs.
• Support process improvement initiatives and foster a customer-centric culture while ensuring compliance with BSP regulations, internal policies, and Collections standards.

What we're looking for

• Bachelor's degree in Statistics, Business, or any related field.
• Experience in MIS reporting, analytics, collections, consumer lending, banking operations, or a related function.
• Strong knowledge of consumer credit cycle, collections processes, lending systems, and banking operations.
• Proficiency in SAS, data preparation, report automation, SQL, and advanced Excel or other data analytics tools.
• Strong analytical, problem-solving, and data interpretation skills with the ability to transform data into business insights.
• Excellent communication, stakeholder management, and process improvement skills with the ability to work in a fast-paced environment.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth