Vendor Partnerships Coordinator (Home Services)

About Casa We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you. About the Role This is a hands-on role focused on building and maintaining Casa's vendor network. You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support. This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale. What You'll Do Vendor Sourcing & Recruitment Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more Build vendor pipelines in existing and future markets Conduct outreach via phone, email, referrals, and local research Identify coverage gaps and proactively recruit providers to fill them Support vendor acquisition efforts ahead of market launches Vendor Onboarding Own the vendor onboarding process from first conversation through activation Collect and verify required documentation including insurance, licenses, W9s, and agreements Ensure vendors understand Casa's expectations and operating procedures Improve onboarding efficiency and reduce activation time Vendor Quality & Performance Monitor vendor responsiveness, reliability, and service quality Gather feedback from Concierge teams and members Help develop vendor scorecards and performance tracking Identify top-performing vendors and opportunities for improvement Maintain accurate vendor records and profiles Process Improvement Build repeatable workflows for sourcing, onboarding, and vendor management Create documentation and SOPs Maintain vendor databases and operational systems Partner with Operations leadership to improve scalability and efficiency What We're Looking For Experience in recruiting, vendor management, property management, marketplace operations, or a related field Strong organizational skills and attention to detail Comfortable making outbound calls and building relationships Excellent written and verbal communication skills Highly proactive and resourceful Ability to manage multiple priorities in a fast-paced startup environment Excited to build processes rather than simply follow them Nice to Have Experience working with contractors, vendors, or service providers Experience in home services, property management, hospitality, or local marketplaces Experience launching new markets or building operational processes Familiarity with CRM or vendor management systems