Veteran Wellness Alliance (VWA) Check-In Connector

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·A flexible hybrid work schedule (three days in the office, two days’ work from home)

·Full medical, dental, and vision coverage for both teammates AND family members

·Competitive pay and performance incentives

·A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

DUTIES & RESPONSIBILITIES

• Collaborate with the Bush Institute’s Veteran Wellness Alliance (VWA) peer network leaders and volunteers to connect veterans in need of high-quality mental health care to clinical providers within the VWA or WWP programs, as appropriate.
• Serve as the primary point of contact for VWA peer network members and respond to requests to conduct needs assessments.
• Perform comprehensive needs assessments of referred veterans’ mental and brain health.
• Triage referrals and directly coordinate warm handoffs to clinical providers within the VWA to ensure veterans receive the most appropriate high-quality care.
• Serve as a subject matter expert in VWA and WWP resources to better facilitate the connection of veterans to clinical care and enhance their mental health and well-being.
• Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases and peer partners’ databases to enhance veterans’ mental health and well-being.
• Maintain efficacy of the VWA Connections program. Identify trends to assist in ongoing process improvements and with strategic program decision making.
• Prepare regular and ad hoc reports and communications for WWP Mental Health leadership and assigned VWA partners to keep all informed of Connections program progress.
• Maintain current and accurate data in the Combined Arms CRM, Amazon Web Services, and EchoLink platforms, in accordance with established timelines and program procedures.
• Represent the organization at conferences, briefings, and other external events to promote awareness of brain and mental health and share the impact of Check-In and the VWA, as appropriate.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated understanding of psychological and mental health issues.
• Demonstrated understanding of military and veteran issues, and the emotional impact of combat-related trauma, (e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress).
• Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated understanding of relationship management and partnering.
• Strong written and verbal communication skills. Responsive to requests and demonstrated follow-through on commitments.
• Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
• Demonstrated understanding of both Wounded Warrior Project and the Bush Institute’s Veteran Wellness Alliance mission, values, programs, and services.
• Strong presentation skills. Confident communicator with demonstrated ability to present information effectively, (e.g., to large audiences, small groups, and individuals).
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• Ability to travel in support of WWP and VWA programs and outreach.
• High energy level. Self-starter; willing to take initiative.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Three years of experience working with veteran-focused mental health programming or case management and assisting military and veteran populations in support of their mental health and well-being.

Preferences

• Five years of veteran-focused mental health programming or case management experience and assisting military and veteran populations in support of their mental health and well-being.
• Five years of experience working with brain injury and mental health case management.
• Two years of experience implementing programs in a social services or health services environment.

EDUCATION

Requirements

• Master’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.

Preferences

• Licensed Clinical Social Worker or Licensed Mental Health Counselor.

CERTIFICATIONS & LICENSURE

Requirements

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.
• Up to 10% travel.
• Requires lifting and carrying items up to 20 pounds.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

About Us

Wounded Warrior Project® (WWP)is a veterans service organization that is transforming the way America’s wounded veterans are empowered, employed, and engaged in their communities. WWP™ works with warriors and their families to create paths toward success as they transition back into civilian life. Through direct programs and services, WWP connects warriors to a network of support and resources to address their evolving needs. The WWP team is passionate about creating impact—and since 2003, has improved the lives of over half a million warriors and their families. In fact, many WWP employees are veterans themselves and have experienced firsthand the benefits of its programs and services

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.