Vietnamese Interpreter - Remote

Company Description Kalamcx, a Future Group company, is a world-class virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to over 300 companies worldwide. By supporting organizations in multiple languages and markets, Kalamcx enables clients to thrive beyond borders, reduce operational costs, and expand into new regions. The company focuses on high-quality, human-centered interactions that strengthen customer loyalty and satisfaction. Its services are designed to create real human experiences that drive business growth and long-term revenue. Team members collaborate remotely to support global clients in a dynamic, fast-paced environment.
Role Description The Vietnamese Interpreter - Remote is a full-time role responsible for providing accurate, real-time interpretation between Vietnamese and English for customers, clients, and internal teams. Day-to-day tasks include handling inbound and outbound interpretation calls, facilitating clear communication during customer support interactions, and accurately conveying meaning, tone, and intent in both languages. The interpreter will follow client-specific protocols, document key information, and escalate issues when necessary while maintaining confidentiality and professionalism. This position requires working with various technology platforms, adhering to defined schedules, and collaborating with supervisors and peers to ensure service quality and consistency in a fully remote setting.
Qualifications

• Strong proficiency in Vietnamese and English, with excellent oral comprehension, speaking, and listening skills in both languages.
• Ability to provide accurate, neutral, and culturally appropriate interpretation in real time across diverse business and customer service contexts.
• Comfort using remote communication tools, call-center or BPO platforms, and basic computer applications (e.g., email, chat, CRM systems).
• Strong customer service mindset, including active listening, professional phone etiquette, and the ability to remain calm under pressure.
• High attention to detail, strong memory retention, and the ability to follow scripts, guidelines, and confidentiality requirements.
• Previous experience in interpretation, translation, BPO, or customer support is preferred but not strictly required.
• Ability to work independently in a remote environment, manage time effectively, and meet performance and scheduling requirements.
• Relevant training or certification in interpretation or linguistics is an advantage; high school diploma or equivalent required, higher education preferred.