VIP Engagement Assistant

• Monitor programme progress and provide updates to the wider team.

• Represent Clarion and the DSEI Germany brand professionally at all times.

• Identify opportunities to improve efficiency, processes and customer experience as part of continuous improvement process.

• Operate confidently during busy pre-event and onsite periods, managing competing priorities while maintaining high standards of accuracy and service.

• Escalate issues appropriately and contribute positively to a collaborative team environment.

• Ensure all stakeholder and customer data is handled in accordance with relevant data protection requirements.

The Candidate

The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment. You will possess excellent interpersonal skills and enjoy building relationships with a wide range of stakeholders.

You will be confident communicating with senior individuals, capable of managing multiple priorities, and committed to delivering exceptional customer experiences.

Experience within events, customer service, stakeholder engagement, coordination, hospitality, or administration would be advantageous, although candidates from other professional backgrounds with transferable skills are encouraged to apply.

• Ability to manage multiple tasks and deadlines simultaneously with prioritisation

• Calm, composed, and reliable under pressure, able to adapt to changing circumstances

• Strong problem-solving abilities and a proactive approach to work

• Ability to work independently whilst contributing positively to a team environment

• Resilient, adaptable, and solution-focused

• A positive, enthusiastic and professional attitude

• Proficiency in Microsoft Office applications

Desirable

• Previous experience in event delivery, exhibitions, hospitality, customer engagement or stakeholder management

• Experience working with senior-level stakeholders

• Knowledge of the defence and security sector

• Understanding of military or government organisational structures

• 25 days’ holiday plus bank holidays

• End of year wellbeing shutdown (closed for the last week of the year)

• Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.

• Summer Hours in August (3pm finish on Fridays)

• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work

• Pension Scheme

• Private Medical Insurance

• Health Cash Plan

• Wellbeing Library (MYNDUP)

• Mentoring Programme

• Season Ticket Loan

• Cycle to Work Schemes

• Free on-site gym and shower facilities

• Free eyesight tests

• Free flu vaccination – offered on site once a year for all employees

Our Values

PASSION

We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows.

CARE

We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome.

IMAGINATION

Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit.

TRUST

We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us.