Virtual Assistant - Donor Relations & Communication Specialist

Virtual Assistant – Donor Relations & Communication Specialist

Location: Sta. Rosa, Laguna
Work Setup: Hybrid
Schedule: Flexible Hours; Willing to Work on Shifting Schedules

Position Overview

The Virtual Assistant – Donor Relations & Communication Specialist serves as a vital bridge between the organization and its support community. This role focuses on building and maintaining meaningful relationships with donors through personalized communication, timely updates, and consistent engagement.

The ideal candidate has strong English communication skills, excellent relationship-building abilities, and a service-oriented mindset. The role requires someone who is comfortable communicating with donors across different channels and working with schedules aligned with U.S. time zones.

Key Responsibilities:

Donor Cultivation and Engagement

• Conduct outbound calls to donors to express appreciation, provide updates on mission milestones, and offer intercessory prayer.
• Build and maintain meaningful relationships with donors and support community.
• Ensure donors feel valued, informed, and connected to the organization's mission.

Digital Communication Management

• Manage email and SMS communications, including setup, scheduling, and automated follow-up sequences.
• Prepare personalized and thoughtful donor correspondence and letters for mailing.
• Ensure consistent and timely communication with donors.

Multi-Channel Communication

• Maintain and publish project progress updates through the website and other communication channels.
• Monitor and respond to inquiries through email, social media, and other relevant platforms.
• Ensure all communications are professional, timely, and aligned with the organization's mission.

Database and CRM Management

• Maintain accurate and updated donor records, contact histories, and communication preferences.
• Perform regular CRM data hygiene and ensure the integrity of donor information.
• Update records and maintain organized documentation of donor interactions.

Strategic Outreach

• Conduct donor engagement activities during appropriate hours across U.S. time zones.
• Manage outreach schedules to support effective donor communication and engagement.

English Communication

• Communicate effectively and professionally in English with a diverse donor base.
• Prepare clear, thoughtful, and personalized written communications.

Performance Monitoring and Reporting

• Conduct donor surveys and gather feedback.
• Monitor donor responses, engagement trends, and communication analytics.
• Prepare reports and provide insights that can help improve donor engagement and outreach strategies.

Administrative Support

• Provide administrative and secretarial support as needed.
• Assist with other departmental tasks to support efficient day-to-day operations.

Qualifications

• Excellent verbal and written English communication skills.
• Strong interpersonal and relationship-building skills.
• Comfortable conducting outbound calls and communicating with donors.
• Strong organizational and administrative skills.
• Detail-oriented with excellent follow-through.
• Comfortable working with CRM systems, email, SMS, and social media platforms.
• Able to work independently and manage multiple tasks.
• Willing to work on shifting schedules and schedules aligned with U.S. time zones.
• Previous experience in virtual assistance, customer service, donor relations, communications, or administrative support is an advantage.
• Experience with CRM or donor management systems is a plus.
• Service-oriented and comfortable working in a mission-driven environment.

Work Arrangement

• Hybrid work setup
• Based in Sta. Rosa, Laguna
• Flexible working hours
• Willingness to work on shifting schedules
• Must be comfortable working with U.S. time zones