Job Description
Location:
Hybrid / Remote / Work-from-Home and On site (Philippines-based)
Salary Range (PH Market):
₱40,000 – ₱80,000/month (mid-level to senior)
Job Summary
The Virtual Assistant Instructor is responsible for designing, delivering, and improving training programs that prepare virtual assistants (VAs) to effectively support clients across various industries (e.g., admin, real estate, e-commerce, digital marketing). The role ensures VAs are client-ready, skilled, and aligned with company standards.
Key Responsibilities
Training & Development
Design and deliver structured training programs for new and existing VAs
Conduct live training sessions (Zoom/Google Meet) and recorded modules
Develop training materials (SOPs, manuals, playbooks, videos)
Customize training based on client requirements and VA skill gaps
Coaching & Performance Management
Provide 1:1 coaching and mentoring sessions
Monitor trainee progress and evaluate performance
Conduct assessments (quizzes, mock tasks, role plays)
Give actionable feedback and improvement plans
Onboarding & Client Readiness
Facilitate onboarding programs for newly hired VAs
Train on tools (CRM, project management tools, communication platforms)
Ensure VAs meet quality, productivity, and client standards
Curriculum & Process Improvement
Update training modules based on industry trends and tools
Collaborate with HR, Operations, and Client Success teams
Track training effectiveness and improve programs using data
Qualifications
Education & Experience
Bachelor's degree holder
At least 3-5 years experience as VA Instructor
Skills
Prior experience as a Virtual Assistant (highly preferred)
Strong English communication (written and spoken)
Training facilitation and presentation skills
Instructional design / curriculum development
Coaching and mentoring ability
Strong organizational and time management skills
Tech-savvy (Zoom, Google Workspace, CRM tools, AI tools)
Preferred Skills (PH Market Edge)
Experience in:
Real estate VA training
Social media / digital marketing VA
E-commerce (Shopify, Amazon)
Knowledge of:
SOP creation
KPI tracking / QA processes
AI tools (ChatGPT, automation tools)
Key Performance Indicators (KPIs)
VA training completion rate
Trainee performance scores
Client satisfaction ratings
Time-to-productivity of new hires
Training effectiveness metrics