Virtual Games Department Manager

MaxBet is a rapidly growing company specializing in sports betting, gaming and gambling. Headquartered in Serbia, we have a strong presence in Bosnia and Herzegovina, Montenegro and North Macedonia. We are committed to setting new industry standards, delivering top-tier entertainment while upholding the highest integrity.

Our success is built on our people - we foster a culture of teamwork, clear communication and mutual respect.

As we continue to grow, we are looking for a:

Virtual Games Department Manager

City: Belgrade/Novi Sad

Fixed-Term Contract (covering a maternity leave)

Role Summary:

We are looking for a person to take ownership of the development and success of our Virtual Games segment, combining strategic thinking, data-driven analysis and operational excellence to ensure our game portfolio remains attractive, competitive and aligned with our customers’ needs.

In this role, you will have a significant impact on the development of the segment, from monitoring performance and market trends, to launching new games, creating promotions and continuously improving the customer experience.

Responsibilities:

• Develop and execute the growth strategy for the Virtual Games segment, with a focus on revenue growth, content performance and customer experience.
  
• Take ownership of the segment by making independent decisions and proactively initiating activities that contribute to its commercial success.
  
• Monitor game performance and key KPIs, provide regular reporting and recommend concrete actions and improvements.
  
• Monitor the market, competitors, emerging trends and the evolving Virtual Games offering.
  
• Manage the Virtual Games portfolio and ensure the strategic positioning of individual games.
  
• Monitor day-to-day operations and game performance through providers’ back-office systems.
  
• Plan and coordinate the launch of new Virtual Games, including managing the release calendar and collaborating with regulatory authorities across relevant markets.
  
• Ensure the quality of the offering and continuously identify opportunities for improvement.
  
• Create attractive and competitive promotional activities in collaboration with Marketing, CRM and other relevant teams.
  
• Work closely with Customer Support to resolve customer issues and identify opportunities to improve the overall customer experience.
  
• Monitor customer behavior and identify unusual patterns, ensuring appropriate escalation and collaboration with relevant teams.
  

Qualifications:

• Previous experience in the gaming industry, online gaming, or a related field.
  
• Ability to turn data and insights into clear conclusions and actionable initiatives.
  
• Strong strategic thinking combined with a hands-on approach and willingness to get involved in operational details.
  
• Ability to work independently and take ownership of results.
  
• Ability to collaborate effectively with cross-functional teams and external partners.
  
• Strong analytical and organizational skills.
  
• Excellent communication and presentation skills.
  
• Good command of English, both written and spoken.
  

Perks and benefits:

Health & Well-being:

• Private health insurance.
  
• Up to 6 days of 100% paid leave without a certificate.
  
• Sports membership.
  

Work Environment & Comfort:

• Modern workspace with relaxation areas.
  
• Hybrid work model with flexible working hours.
  
• Remote work up to 30 days/year.
  

Work-Life Balance:

• 24+ days of annual leave.
  
• Birthday off.
  
• Reduced hours for moms with kids starting kindergarten.
  
• Fully covered maternity leave (according to company policy).
  
• Day off for parents of first graders.
  

Growth & Development:

• Paid training, workshops, and educational opportunities.
  
• Team-building events and sports activities.
  

Additional Perks:

• Daily transportation between Novi Sad & Belgrade for Novi Sad colleagues working in Belgrade.
  
• Role-based bonus opportunities.
  
• Referral bonuses for recommending new hires.
  
• Full equipment and onboarding for every role.