Virtual Property Manager (US Shift, WFH)

The Maintenance Coordinator is responsible for ensuring maintenance issues are handled quickly, efficiently, and with excellent communication. This role serves as the main point of contact between guests, homeowners, vendors, and the maintenance team to keep properties in top condition and minimize downtime.

Key Responsibilities:

• Receive, prioritize, and dispatch maintenance requests.
• Coordinate schedules for maintenance technicians and outside vendors.
• Monitor open work orders to ensure timely completion.
• Communicate updates to guests, homeowners, and internal teams.
• Troubleshoot maintenance issues over the phone when possible.
• Obtain vendor estimates and coordinate approvals when required.
• Ensure emergency maintenance issues are addressed immediately.
• Track maintenance expenses and ensure invoices are submitted accurately.
• Follow up on completed work to verify quality and guest satisfaction.
• Verify labor, materials, and vendor invoices are attached before closing maintenance tasks.

Requirements / Qualifications:

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to prioritize in a fast-paced environment.
• Experience coordinating vendors or maintenance operations preferred.
• Basic knowledge of residential maintenance systems (HVAC, plumbing, electrical, appliances) is a plus.