Virtual Relationship Senior Officer – TARU.Egypt-SMEs-NeoBiz.Retail Banking

We are seeking a Virtual Relationship Officer to join our dynamic team in the Retail Banking division. In this role, you will play a crucial part in managing customer relationships, ensuring timely updates, and adhering to governance standards. Your expertise will contribute to the overall success of our business, as you work closely with various teams to achieve our financial objectives and provide exceptional customer service. Maintain portfolio quality by ensuring timely updates of KYC, TL, and other governance aspects. Achieve non-financial targets through email and phone communication with customers. Adhere to KYC, AML, and product SOPs to prevent potential losses and ensure ethical practices. Ensure quality and soundness of the assigned platform/NEOBiz, including KYC reviews and anti-money laundering procedures. Promptly resolve referrals raised by internal teams and coordinate with customers for EDD queries. Support customers in timely updating KYC and turnover variance, working with compliance and business governance teams. Follow up on EDD, DTR, and referral queries to avoid delays in outward remittances. Assist compliance, AML, FP&I, and governance units without tipping off customers. Work closely with branches, SME central teams, and compliance to manage operation risks. Ensure adherence to customer experience conduct and protection regulation standards. University graduate with a finance, banking, or math's background preferred. Minimum 1-3 years of experience in business banking, with excellent knowledge of products. Good understanding of compliance and AML regulations. Excellent oral and written communication skills, with a customer-focused approach. Proficiency in Microsoft tools (Word, Excel, PowerPoint) is essential. Ability to work effectively in a remote environment, with strong virtual communication skills. Analytical mindset with attention to detail, ensuring accurate reporting and analysis. Strong problem-solving skills, with the ability to provide first-point resolution for complaints. Proactive and self-motivated, with a commitment to delivering exceptional customer service. Willingness to continuously learn and adapt to the evolving banking industry.