VP, Client Strategy & Performance

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

We are seeking an accomplished Vice President, Strategic Customer Partnerships to lead complex enterprise customer relationships and drive measurable performance, operational improvement, and transformation.

This executive will serve as a trusted advisor to senior customer leaders while partnering across operational and service delivery teams. The ideal candidate combines deep Revenue Cycle Management (RCM) knowledge, executive presence, analytical depth, strategic storytelling, and operational leadership, with the ability to translate complex data into clear insights, recommendations, and action.

Essential Responsibilities

• Lead and develop Customer Partner leaders responsible for strategic customer relationships and performance.
• Serve as a trusted advisor to senior executives, providing clear visibility into RCM performance, opportunities, priorities, and strategic initiatives.
• Translate complex operational and performance analytics into compelling executive-level narratives and actionable recommendations.
• Partner across service delivery, operations, and functional teams to align priorities and drive measurable improvement.
• Leverage RCM expertise and industry best practices to guide customer strategy, optimize performance, and advance transformation.
• Lead change through influence, building alignment across complex, matrixed stakeholder groups.
• Advance customer experience and relationship health, including efforts supporting KLAS and NPS performance.
• Develop and strengthen the Customer Partner organization through coaching, accountability, and talent development.

Qualifications

• Bachelor’s degree or equivalent relevant professional experience.
• 12+ years of progressive experience, including at least 8 years in leadership or management.
• Deep knowledge of healthcare Revenue Cycle Management (RCM) and demonstrated experience driving performance improvement in complex healthcare environments.
• Demonstrated success managing complex, executive-level customer or client relationships.
• Strong analytical capabilities with experience translating RCM and operational data into strategic business recommendations.
• Exceptional executive communication, presentation, and storytelling skills.
• Experience leading cross-functional performance improvement, transformation, or change initiatives.
• Proven ability to lead and influence across a matrixed organization.

The successful candidate will be equally comfortable understanding revenue cycle performance, interpreting complex analytics, identifying the story behind the numbers, and translating those insights into an executive strategy that drives action.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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About Us

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.