VP Strategic Account Management

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our VP, Strategic Account Management is accountable for:

• Develop and implement strategic account management plans to drive revenue growth and customer satisfaction.
• Lead cross-functional teams to deliver on client projects, ensuring alignment with organizational goals and client expectations.
• Conduct regular business reviews with key accounts to identify opportunities for upselling, cross-selling, and strategic partnerships.
• Analyze market trends and competitive landscape to inform strategic decision-making and account planning.
• Collaborate with the sales and marketing teams to create targeted campaigns and initiatives that drive account growth.
• Negotiate complex contracts and agreements, ensuring they align with company objectives and client needs.
• Monitor account performance metrics and KPIs, providing regular reports to senior management and stakeholders.
• Identify and mitigate risks associated with key accounts, developing contingency plans as necessary.
• Foster strong relationships with clients through regular communication and proactive problem-solving.
• Oversee the onboarding process for new accounts, ensuring a smooth transition and setting the foundation for long-term success.
• Provide mentorship and coaching to junior account managers, fostering a culture of continuous improvement and professional development.
• Develop and maintain a comprehensive understanding of the client's business, industry, and market dynamics to drive strategic account decisions.

Technical Skills

• Proficiency in CRM software (e.g., Salesforce, HubSpot) for managing and analyzing customer relationships and sales pipelines.
• Advanced knowledge of financial analysis and budgeting tools (e.g., Excel, Tableau) to develop and manage account strategies.
• Experience with data analytics and reporting tools (e.g., Power BI, Google Analytics) to drive strategic decision-making.
• Knowledge of contract negotiation and legal aspects of sales agreements to effectively manage and advise on complex contracts.

Soft Skills

• Strong leadership skills to manage and motivate a team of account managers and drive strategic initiatives.
• Excellent communication and presentation skills to effectively advise clients and senior management on account strategies.
• Strategic thinking and problem-solving abilities to develop and implement long-term account management plans.
• Ability to build and maintain strong relationships with key stakeholders at all levels, both internally and externally.
• Adaptability and resilience to manage multiple accounts and priorities in a dynamic and fast-paced environment.

Work Experience (Minimum)

15+ years

A people manager role that provides leadership and direction through senior people managers, has accountability for the performance and results of a major part of the organization (organization function or significant operational segment within a business unit, or an enterprise-wide organization sub-function), develops and executes strategy to achieve key business objectives. Decisions are guided by company and functional strategy and priorities.

To be considered for the role, candidates must reside in California, Arizona or Texas

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

About Us

Kelly is a team of experts driven by one belief: that the impact of the right person in the right job is limitless. Since inventing the staffing industry, we've spent 80 years helping people find work that enriches their lives and helping organizations build agile, high-performing workforces. Today, we operate across industries and geographies — from education and engineering to science, technology, and beyond — through staffing, outsourcing, and talent supply chain solutions designed to meet organizations wherever they are.

Together We Change Lives.

That belief shows up in everything we do. At Kelly, the right opportunity can change everything — for individuals, for businesses, and for the communities around them. No matter where you are in your career journey, you can apply your knowledge and passion to work that matters — contributing to real outcomes, growing your expertise, and helping shape Kelly's future. We're guided by a commitment to inclusion, integrity, and each other, building an environment where your contributions are valued and your impact is felt.