VP Strategy & Ops Lead for Chief of Staff Office

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Your Role:

The Vice President, Chief of Staff Office acts as a strategic and operational partner to the Chief of Staff SVP supporting execution of business priorities through a combination of strategy, operations, and project delivery leadership. This role is responsible for driving organisational effectiveness, enabling decision-making at senior levels, and ensuring the successful delivery of key initiatives across the business.

Operating across multiple functions, the VP leads the coordination of strategic priorities, delivers high-quality executive insights, and ensures strong governance, execution discipline, and follow-through on leadership actions.

Key Responsibilities

Strategy & Executive Support

• Assist with developing high-quality, decision-ready executive materials (briefing packs, reports, presentations) for senior leadership and governance forums
• Support SVP in shaping the strategic agenda of the Chief of Staff Office, anticipating leadership needs and proactively surfacing issues, risks, and opportunities
• Manage and deliver ad hoc strategic and operational requests from the Chief of Staff and executive team, rapidly assessing requirements, coordinating inputs and producing high-quality outputs within tight deadlines
• Translate complex data into clear insights to support informed decision-making
• Translate leadership priorities into clear delivery plans with defined ownership, milestones, and measurable outcomes across the organisation

Operational Effectiveness & Governance

• Design and embed governance frameworks across the organisation, ensuring decisions, escalations, and follow through
• Act as senior escalation point of contact for governance and operational issues raised through the Chief of Staff Office
• Identify inefficiencies, gaps, and duplication in processes and governance frameworks
• Drive implementation of improvements and monitor adoption and impact

Project & PMO Leadership

• Lead and oversee the end to end delivery of cross-functional projects and strategic initiatives across the organisation
• Define project scope, timelines, stakeholders, and success metrics, ensuring alignment with business priorities
• Monitor delivery against milestones, proactively managing risks, issues, and dependencies
• Drive consistent use of PMO standards, tools, and governance to ensure successful delivery outcomes
• Lead post-implementation reviews and embed lessons learned into future delivery

Performance & Financial Management

• Own budgeting, forecasting, and financial reporting partnering with Finance and senior stakeholders
• Provide insight-led analysis and recommendations to leadership on cost-efficiency, workforce planning, and performance improvement opportunities
• Oversee headcount, workforce metrics, and reporting to support strategic decision-making
• Analyse operational and financial performance data to identify trends, risks, and opportunities
• Drive continuous improvement and cost-efficiency initiatives across the organisation

Stakeholder Management & Communication

• Build strong relationships across business units and act as a trusted intermediary on behalf of the Chief of Staff
• Represent the Chief of Staff Office in executive forums and act as a proxy for Chief of Staff SVP & EVP where required
• Influence and align senior leaders across business units on strategic priorities and delivery outcomes
• Coordinate inputs from multiple teams to ensure alignment and timely delivery of priorities
• Lead communication planning and execution for key initiatives, ensuring consistency with organisational messaging

People Management

• Build credibility and trust with stakeholders across business units and functions, acting as a reliable point of contact for assigned priorities on behalf of the Chief of Staff Office Coach junior colleagues, provide constructive feedback and review work for accuracy, quality and executive readiness
• Promote consistent and project delivery standards across the team
• Contribute to continuous improvement of team tools, processes, knowledge and capability

• Experience & Qualifications
• 5+ years’ experience in strategy, PMO, consulting, or business operations roles
• Proven experience delivering complex, cross-functional projects and initiatives
• Experience working with senior leadership and preparing executive-level materials
• Bachelor’s degree in Business, Finance, Management, or related field (advanced degree preferred)
• ________________________________________
• Key Skills
• Strong strategic thinking with the ability to translate into execution
• Excellent stakeholder management and influencing skills without direct authority
• Proven people leadership and team-building skills
• Advanced analytical capability with experience interpreting financial and operational data
• Strong project and programme management expertise
• Clear and effective communication skills, both written and verbal
• Ability to operate independently, manage competing priorities, and deliver under pressure
• High level of professionalism and integrity when handling sensitive information

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.