Waste Outreach Supervisor

The mission of the Waste Education and Outreach team is to inform, engage, and empower Edmontonians to fully participate in their City’s waste system. This position supports the planning, delivery and evaluation of community outreach for priority projects under the City of Edmonton’s 25-Year Waste Strategy. Reporting to the Program Manager, Waste Outreach, this role is responsible for the planning, delivery and evaluation of door-to-door outreach programs.

This position will oversee daily program activities and lead up to ten Waste Outreach Educators through recruitment, training, and performance mentorship. Requiring high emotional intelligence and strong public speaking skills, this safety-sensitive role involves presenting Waste Services through media, live streams, and in-person events. This position will collaborate with project and property managers, work with the Waste Strategy team to develop outreach plans and SOPs, and collect critical data to inform strategic decisions made by the Waste Services branch.

What will you do?

As one of four Waste Outreach Supervisors, this role currently oversees outreach program delivery to support the apartment and condo transition to food scraps and recycling collection.

• Plan, deliver and evaluate outreach programs to support Waste Services’ strategic goals

• Lead a team of Waste Outreach Educators, including recruitment, training, scheduling, proactive team culture development and performance mentorship

• Model excellent customer care when engaging residents in conversation during doorstep visits or at outreach events

• Ensure the safety of educators and residents by upholding City of Edmonton operational standards

• Communicate effectively with individual residents, property managers and internal partners

• Support the design of program evaluation approaches and conduct regular program evaluation using data collected from ArcGIS, other data collection tools, photographs, and quantitative/qualitative data

• Respond to the escalation of challenging customer interactions experienced by Outreach Educators

• Provide technical information and training for Waste Outreach Educators and the larger team on challenging interactions with the public

Qualifications

:

• Degree in Education, Business (Management), Recreation/Leisure, Political Sciences, or a related discipline, with some training in program development

• Minimum two (2) years related experience in curriculum development, program evaluation or related specialization such as experience planning and leading dynamic Waste Outreach programs

Assets:

• Supervisory experience leading a team of ten (10) or more, including training in related leadership courses

• Knowledge of the City of Edmonton’s waste services and programs

• Experience using GIS apps for data collection and evaluation

• Experience in an operational environment
  

Skills Required for Success:

• Knowledge of the effective delivery of educational programs, including effective education approaches and behaviour change tactics

• Ability to work independently with limited supervision, as well as solve problems and know when to escalate

• Knowledge of how to conduct a conversation with members of the public outside of a script in a de-escalation manner while still focussing on waste behaviour change

• Ability to provide strong leadership to groups of staff, including communicating priorities, mentoring, guiding and coaching

• Ability to build and maintain effective relationships that reflect a respectful and inclusive style

• Strong skills in program planning, implementation and evaluation

• Excellent facilitation, verbal and written communication skills, particularly in the development of public education materials

• Experience in customer service and engagement

• Experience in report writing

• Strong technical acumen with comprehensive data analysis skills

• Strong analytical and creative problem-solving skills

• Well developed planning, time management, and priority setting skills, with the ability to multitask and meet deadlines

• Exhibits strong skills in collaboration, teamwork and fostering a positive work environment

• Excellent time management skills, including the ability to plan and coordinate work assignments

• Proficiency in Google Workspace (Sheets, Docs, Slides, Forms, Drive) and the ability to learn and adapt to evolving technology

• Alignment to our Cultural Commitments and Leadership Competencies

• Embracing a culture of equity, diversity, reconciliation and inclusion
  

Conditions of Employment:

• Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position

• Hire is dependent on a Criminal Record Check (CRC) security clearance that is satisfactory to the City of Edmonton. There may be costs associated with this requirement

• Applicants may be tested

Work Environment:

• Applicants must have access to reliable transportation to commute to and from the workplace with an expectation to work from the office a minimum 4 and and up to 5 days a week

• Physical ability and manual dexterity to safely perform the tasks of the role, which may include bending, lifting up to 25 lbs, and door-to-door canvassing outside including multiple flights of stairs for extended periods of time in various weather and environmental conditions

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits (https://bit.ly/COEbenefits).

Up to 1 permanent full-time position

This requisition is open to internal candidates only

Hours of Work: 33.75 hours per week, Monday to Friday, shift times will include:

• Regular evening shifts each week: 1-2 days per week (12:30 - 8:30 pm)

• On-call, after hour duties following a regular work day (1-2 times/week)

• Occasional weekend shifts

Salary: $41.437 - $52.085 (Hourly); $73,001.630 - $91,760.750 (Annually)

Recruitment Consultant: SL/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Training Specialist I

Posting Date: Oct 8, 2026

Closing Date: Oct 15, 2026 11:59:00 PM (MDT)

Number of Openings (up to): 1 - Permanent Full-time

Union: CSU 52

Department: Waste Services

Work Location(s): Kennedale, 12802 - 58 St Edmonton T5A 4L3