Responsibilities Clear understanding of Information Technology and IT processes Consider dependencies to other global and regional projects Support the Service Owner and stakeholders with tasks and approval Analyze business requirements and processes to support infrastructure service design Prepare and contribute to architectural quality reviews Contribute to service strategy and architecture definition Share best practices across teams Identify and track issues in collaboration with other workstreams Implement and optimize Data Center services and ITIL processes globally Ensure data and information security in Data Center services Provide timely reports (Status, Rollout Plan, Risks, etc.) Manage client and stakeholder relationships Coordinate with third-party vendors and external providers Escalate issues as needed Collaborate with a global virtual team (minimal travel required) End-to-end responsibility for platform service delivery in assigned area Technical Focus Areas: SBC (Server-Based Computing): Citrix, Terminal Server Web Technologies: Apache, IIS, Tomcat Ideally, we are seeking someone who covers both areas.
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