Website Implementation Specialist

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for delivering high-quality, brand-accurate websites and logos for clients. By combining detail-oriented account management with strong client-facing communication, this role ensures consistent digital branding is maintained throughout every stage of the website and logo build process.

Responsibilities

• Reviews client intake documentation and researches the client's business, industry, and competitors to gather complete and accurate information ahead of website and logo development.
• Partners with Sales and Client Success teams in professional client-facing consultations, by phone and video, collects detailed website and logo requirements and completes real-time modifications that accurately reflect the client's brand.
• Generates website content using client-provided information, applying copywriting best practices and search engine optimization principles, and partners with the Client Success Manager and Website Design team to deliver a cohesive final product.
• Audits website and logo builds at each stage for accuracy, completeness, and adherence to brand guidelines, performing acceptance reviews and verifying resolution of outstanding issues.
• Manages multiple client accounts simultaneously, maintaining organized daily tasks, fulfillment queues, and phone queues while identifying and resolving discrepancies and flagging at-risk timelines
• Serves as a point of contact and subject matter resource for sales and Client Success teams, providing status updates on website and logo builds and escalating complex issues to leadership with supporting documentation, and partnering with internal teams to maintain account continuity.

Who We’re Looking For

• Bachelor's degree (or international equivalent) or equivalent experience, required.
• 2+ of related experience, required.

• Ability to utilize production and phone systems to effectively manage multiple accounts simultaneously, maintain organized tasks, phone queue, and ensure no account detail is missed.

• Strong written and verbal communication skills, including command of grammar, spelling, and sentence structure.

• Ability to maintain a professional, service-oriented presence with clients across phone and written channels. Provides consistent and timely follow-up, owns the website and logo experience, and proactively addresses issues before they escalate.

• Foundational industry knowledge with the ability to understand internet components, including the interconnection of logos, copywriting, web hosting, and domain names.

• Knowledge of copywriting, search engine optimization, and website design best practices, with the ability to evaluate deliverables against quality standards and identify gaps or inconsistencies before delivery.

• Ability to research and synthesize business and industry information to support client-facing work.

• Strong time and account management skills with the ability to multitask across a high-volume queue, adapt to shifting priorities and process changes, and consistently meet competing deadlines without sacrificing quality.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Law benefits
• Private medical insurance covered by us
• Meal subsidy
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter
• Others

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.