Wireless Expense Optimization Specialist

Position Summary
The Wireless Expense Optimization Specialist is a data entry and verification professional responsible for implementing and maintaining cost-saving strategies across a portfolio of client wireless accounts. This role combines financial analysis with hands-on wireless account management to ensure clients are consistently aligned with the most cost-effective plans, features, and configurations available.

The Specialist will work directly within wireless carrier portals and internal software platforms to execute optimization strategies, validate completed changes, and ensure all client-specific requirements and procedures are followed

Position Information

This is a Full-Time, Hourly position with LINQ Services. The hiring pay range for this position is $19.23-21.63/hr. Candidates with significant related experience may qualify for higher starting pay. This position is also eligible for performance based incentives that are paid at company discretion.

Shift Schedule

This position must be willing to workdays based upon client billing periods. This will involve weekend shifts when necessary. Anticipated schedule is either Sunday-Thursday or Tuesday-Saturday, 9:00AM Eastern to 5:00PM Eastern.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Implement wireless cost optimization strategies immediately following the onboarding of new client business.
• Manage a rotating portfolio of client accounts, conducting monthly reviews to identify cost-saving and plan optimization opportunities.
• Analyze wireless usage, rate plans, features, and account configurations to determine the most effective plan management strategy.
• Execute recommended plan, feature, and account changes through internal software platforms and wireless carrier portals.
• Work with carrier representatives when necessary to facilitate changes, resolve issues, and ensure optimization recommendations are completed.
• Validate completed changes within carrier portals to ensure recommendations have been implemented accurately.
• Monitor optimization results and identify additional opportunities to reduce client wireless expenses.
• Follow and maintain all client-specific procedures, requirements, approvals, and account management guidelines.
• Maintain accurate documentation of optimization activities, completed changes, and outstanding actions.
• Identify discrepancies or potential issues within optimization software, reporting, or carrier data and assist with resolution.
• Manage various aspects of individual wireless lines based on client requirements.
• Adjust plans, features, or data allowances when necessary to prevent data throttling or service degradation.
• Investigate wireless billing, usage, or account configuration issues.
• Assist with carrier-related account maintenance and line-level requests.
• Escalate software, reporting, carrier, or billing discrepancies when appropriate.
• Support other wireless expense management and optimization initiatives as business needs evolve.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school Diploma or Equivalent
• Strong analytical and problem-solving skills.
• High level of attention to detail and ability to validate changes for accuracy.
• Comfortable working across multiple software platforms, carrier portals, and reporting tools.
• Strong organizational skills with the ability to track recommendations through completion.
• Effective written and verbal communication skills.
• Ability to work independently while coordinating with internal teams, clients, and wireless carrier representatives.
• Experience with wireless carriers, telecom expense management, managed mobility services, or wireless account management is preferred.
• Proficiency with Microsoft Excel and other data analysis/reporting tools.