Workflow Delivery Lead - VP

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Purpose of Job

• Delivery of workflow solutions, primarily on the Camunda platform.
• Full delivery ownership of initial workflow use cases delivered on the platform
• Coordination of EMEA IT and business teams contributing to workflow automation initiatives
• Drive the BPMN Centre of Excellence (CoE) in managing, shaping, and sizing the demand pipeline
• Ensure structured & standardised delivery governance across multiple initiatives
• Work closely with architecture, engineering, and business stakeholders to drive execution and implementation
• Contribute to the establishment of scalable delivery practices for workflow automation adoption
• Coordinate delivery within a matrix structure across EMEA IT, platform engineering teams, and business domain

Compensation

The anticipated salary range for this role is £89,000 - £135,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Background

This role leads the delivery of new and enhanced process automation and orchestration solutions across EMEA, helping business and technology teams simplify, standardise and modernise end-to-end processes. It is responsible for shaping delivery approaches, coordinating cross-functional teams and managing solutions from initial demand and discovery through to solution design, development, implementation and operational handover.

The role works closely with the Process Automation Centre of Excellence, architecture, engineering, business stakeholders and third-party partners to assess opportunities, prioritise demand and select the most appropriate technology for each use case. While the role will have exposure to Camunda and support adoption of the established platform, it is technically agnostic and may coordinate delivery across a broader range of workflow, automation, integration and orchestration technologies.

Facts and Scale

• Work will be predominantly project focussed, with oversight of some activities required to drive implementation and operation
• Possible occasional travel (Max 1-2 per year)

Accountabilities and Responsibilities

• Manage end-to-end delivery of assigned workflow automation projects using Camunda 8, covering planning, execution, and transition to BAU
• Work with business stakeholders and the BPMN CoE to define, scope, and mobilise new workflow use cases
• Drive demand pipeline management, including intake, triage, sizing, prioritisation, and tracking of workflow initiatives
• Establish and maintain project governance including plans, RAID logs, dependencies, financial tracking, and reporting
• Coordinate cross-functional teams including developers, business analysts, architects, and external vendors
• Ensure alignment to BPMN standards, platform governance, and architectural principles defined by the CoE
• Provide clear and structured reporting to stakeholders on delivery progress, risks, and key decisions
• Manage project dependencies across platform build and use case delivery to ensure alignment and sequencing
• Drive vendor engagement and delivery where external partners are involved in platform or use case development
• Drive consistency in delivery approach, templates, and governance aligned to broader IT standards
• Facilitate workshops and working sessions to support backlog refinement, requirements clarification, and delivery and implementation alignment

Knowledge, Skills, Experience and Qualifications

• Proven experience delivering IT initiatives, ideally in workflow, automation, or integration domains
• Experience delivering projects involving modern application platforms, microservices, or cloud-native technologies
• Strong understanding of project management disciplines including planning, risk/issue management, governance, and reporting
• Experience working in Agile, hybrid, or iterative delivery models
• Familiarity with BPMN concepts and workflow/process automation platforms (e.g. Camunda, Pega, Appian, or similar)
• Ability to manage multiple concurrent workstreams with competing priorities
• Experience working across business and IT stakeholders in a structured delivery environment
• Strong coordination and stakeholder management skills within matrix organisations
• Ability to translate technical concepts into clear, concise communications for non-technical stakeholders
• Experience supporting demand management or intake processes in a structured delivery or CoE model
• Exposure to financial services or other regulated environments is advantageous
• Experience working with third-party vendors or system integrators preferred
• Degree educated or equivalent professional experience
• Project Management certification (e.g. PRINCE2, PMP, Agile certifications) desirable

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!